General Manager

Position Objective: The objective of a Which Wich General Manager is to lead and develop team members to deliver superior product quality and customer service in a clean, friendly environment while building store sales and controlling costs. Job Responsibilities: Guest Service Demonstrate Superior Service by providing “Service with Vibe”. Demonstrate the 10 Points of Superior Service:

1. Commitment to our Guests
2. Be the leader in providing prompt and courteous service
3. Create a culture of respect, teamwork and fairness
4. Be the ambassador of the “Vibe” – Lead by example
5. Ambassador of Standards
6. Professionalism
7. Efficiency
8. No problem is too small - Never say No
9. Handle Guest complaints professionally
10. Maintain property and equipment to ensure Guests have a safe and superior dining experience

Our Team It is the responsibility of the General Manager to demonstrate and reinforce great leadership behaviors and values in a fair, consistent and respectful manner to each of our team members. The General Manager will:

• Source, interview and hire qualified candidates that exemplify our values and demonstrate “Vibe”
• Train and develop each team member
• Manage low turnover through employee satisfaction and employee feedback sessions
• Manage employee schedules
• Coach, counsel and discipline as needed
• Provide clear goals and objectives to enhance guest satisfaction and increase sales
• Promote teamwork and cooperation within the store
• Evaluate the performance of each team member and provide constructive and honest feedback of performance
• Communicate all marketing promotions, events and critical information to all team members
• Maintain a safe and professional work environment free from any form of harassment, hostile environment and discrimination from any team member, guest or vendor
• Ensure team members follow Which Wich uniform standards and meet personal appearance guidelines

Profitability The objective is to have profitable stores, therefore the General Manager is accountable for:

• Leading local store marketing initiatives to help boost sales
• Controlling food and labor costs
• Implementation of new products and procedures
• Keeping controllable expenses to a minimum
• Reviewing weekly numbers and creating action plans based on areas needing attention

Standards We are all about serving a product that is consistently Superior as quickly as possible. The General Manager will will maintain the standards set for:

• Product quality, inventory and speed of service
• Cleanliness and sanitation for all physical aspects of the store
• Food safety regulations and processes

Compliance Which Wich stores must remain in compliance with all local, state and federal labor laws, food sanitation regulations, OSHA regulations or any other governing local, state and federal regulation. The GM will be accountable for:

• Wage and Hour compliance
• Immigration compliance
• Ensuring that all daily paperwork, weekly inventories and reports are completed timely and accurately
• Maintaining compliance with the Franchise Agreement/License at all times
• Following all cash control procedures
• Protection of confidential information (i.e. wages, personnel information, company records, credit card information)

Skills/Qualifications

• High School diploma or equivalent. College degree preferred
• Must have food service experience
• Minimum of two (2) years in QSR environment in a supervisory position
• Must possess basic math skills
• Must have basic computer skills and fundamentals
• Must read, write and communicate in English as it relates to the job and safety regulations
• Must be a certified Food Safety Manager, or able to obtain Food Safety Manager certification
• Ability to work with limited supervision

Working Conditions This position requires the ability to perform the basic functions of the job

• Must be able to work 40-50 hrs per week
• Full use of hands (lifting, carrying, grasping, pushing, pulling)
• Standing, bending and walking for extended periods of time
• Lifting up 10 lbs frequently, 30lbs occasionally and 50lbs sporadically