Senior Product Manager - Sales Support Automation and AI

Overview

At Atlassian, we are on a mission to help our customers compete and win in the modern, digital economy. We have built a multi-billion-dollar, fast-growing software business with over 300,000 paying customers, hundreds of sales and implementation partners, and millions of users around the globe. Our culture is open, welcoming, collaborative, and passionately focused on our customers' success.

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

The Senior Product Manager - Sales Support Automation and AI role is an individual contributor experienced in implementing automation and AI tools to improve efficiency in large SAAS companies. In this role you will work closely with our sales support and high velocity sales teams to identify and implement AI solutions and automation into existing workflows to drive efficiency.

Responsibilities

• Evaluate and build solution options for automation and AI use cases for our Sales and Support teams.

• Understand the broader roadmap and technology strategy, and drive projects that yield measurable impact.

• Use data (quantitative and qualitative) to prioritize and sequence workstreams and contribute to quarterly roadmap planning. Identify both quick wins and big bets in AI/automation, ensuring alignment with business goals and overall strategy.

• Partner with our internal technology teams to support and deliver new capabilities and system improvements that increase the efficiency and effectiveness of our sales and support teams

• Own requirements gathering, write clear product specs, and define use cases and metrics. Partner will downstream delivery teams including business analysts to implement solutions.

• Lead daily execution: run scrums, unblock teams, and ensure project milestones are met.

• Monitor project performance, track key metrics, and iterate on features to improve usability, functionality, and overall user satisfaction

• Act as a subject matter expert on automation technologies and AI applications, related to sales process, tools, and applications, and support the evaluation of new vendors/tools

• Be the voice of Sales, working with IT to provide feedback from the field

• Build and maintain strong relationships with collaborators and executive management to ensure alignment and drive successful outcomes.

• Work with stakeholders and vendors to help identify new use cases and areas to expand how we use existing tools like Salesforce, Intercom, etc.

Qualifications

What Are We Looking For?

• You're a strategic problem solver who can use both quantitative and qualitative data to inform your roadmap, and you have an interest in identifying both quick wins and big bets related to AI/automation.

• You grow with cross-functional collaboration, partner effectively with stakeholders, teams, and influence the overall scaling of user adoption

• You are adept at deconstructing complex problems by applying your analytical and data-driven approach to finding solutions and partnering effectively with Sales, IT, Engineering, product marketing, and ops leadership in defining and scaling programs.

• You have deep experience in internal-facing/product roles, emotional intelligence for customers, and the ability to tackle difficult, ambiguous projects, run them, and implement them.

About you:

• 5+ years of professional experience, preferably leading sales or customer support related tools and systems for internal sales strategy/ops/support organizations

• Deep understanding and experience with AI and automation technologies like UiPath, Workato, Camunda, and LLMs, Agentic experiences, prompt engineering, and AI models

• Experience with and passion for the emerging Gen AI tech space

• Experience working with customer-facing communication tools such as chatbots is a plus

• Ability to quickly understand systems and technical concepts, and an ability to jump into high-level processes, tools, and AI-related conversations 

• Ability to work independently with little or no supervision while maintaining a high level of efficiency, within a distributed, remote, and global organization.

• Self-motivated and enthusiastic with demonstrated creative and critical thinking capabilities.

• General knowledge or previous workin