Senior Travel Consultant Entertainment - Multi-Vertical

We work with some of the biggest names in the Media & Entertainment Industry. Do you have what it takes? Travel Beyond Limits and audition today!

 

Senior Travel Consultant Entertainment - Multi-Vertical (Remote)

Full time, United States

Hours of operation are 6a-9p PST.

 

You'll be working for Netflix, the world's leading streaming service. With an operation that covers 190 countries and that's transformed so many lives. You'll be dynamic, flexible with both your hours of work and work location and be passionate about providing first-class customer service as you move your travellers around the globe. A love of films, TV, media is a definite plus point as you'll be working closely with Netflix personnel as part of their core support network.

 

As a Senior Entertainment Travel Consultant, you will confidently offer expert guidance and be keen to share your knowledge. You will want to assist our clients to perfect their travel plans. You will be calm and reassuring and no challenge will be too much trouble. You will be able to offer hints and suggestions and will enjoy making recommendations. This could be for a great place to stay, the best seat onboard, the latest special offers, or just ways to make their journey run more smoothly. And of course, you'll give our clients all of the necessary data to allow them freedom and responsibility to make informed decisions wherever possible and immerse yourself in the Netflix culture.

 

As a Senior Travel Consultant Entertainment - Multi-Vertical, you will

• Accurately and efficiently handle incoming travel requests via multiple channels e.g., phone, emails for Netflix Entertainment
• Being aware of the budgets and offering the best solutions possible
• Understand the needs of travelers, appropriately guiding them to the best solutions
• Handle amendments, cancellations, and schedule changes, including the recalculations of domestic and international airfares
• Deliver great customer service each and every time, showing your enthusiasm for working with the clients
• Update Travel Manifests and travel logs
• Ensure accuracy in itineraries, and back-office invoicing and billing
• Keep up to date with the changing nature of travel resulting from the pandemic
• Provide visa and country entry restriction guidance
• Work with colleagues in different regions to provide a successful global follow the sun operation

 

About you

• Previous entertainment travel experience or VIP travel is essential 
• A strong working knowledge of Sabre GDS and good fares and ticketing expertise
• Good worldwide geography and keen attention to detail
• Proven ability to handle multiple priorities simultaneously, able to adapt to change
• Ability to work flexible hours – with possible occasional bank holiday working
• Ability to work independently, exercising discretion and judgement
• Proven excellent customer service provision and problem resolution skills
• Ability to work under pressure
• Adaptable to aspects of the client culture
• Ability to work with international teams to serve a common goal
• Experience with handling small or large groups would be beneficial

 

About BCD Media & Entertainment

We are the Media & Entertainment division of BCD Travel, one of the world’s largest and most admired travel management companies. Leading artists, sporting teams, labels, media, and production companies have trusted us with their travel for over 40 years. We handle anything from managing travel for TV & Film productions, making sure that the artists and their entourage arrive on the red carpet on time, to transporting a football team internationally to a cup final at a moment’s notice!

 

About BCD Travel
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to d