ES- Senior Technical Service Advisor- Hazardous Waste (Alaska)

POSITION SUMMARY:  The Sr. Technical Service Advisor will play a pivotal role in providing high-level technical waste disposal expertise and support to sales, operations, and customers. The incumbent partners directly with customer service, sales and operations teams to ensure acceptance and disposal of waste materials.  This position will troubleshoot technical issues and contribute to the overall success of the organization by providing expertise in proper, safe and legal treatment of hazardous waste.

PRINCIPAL RESPONSIBILITIES: 

• Support and build regular and direct rapport with customers; serving as a direct extension of the sales and customer service teams.

• Collaborating with cross-functional teams through applying  specialized knowledge and skills regarding waste treatment and disposal services.

• Engages proactively with clients to understand their technical requirements, delivers customized solutions, and ensures satisfaction through ongoing communication and attentive support.

• Meets with clients to discuss waste management solutions, analyzes laboratory results and safety data sheets, and compiles technical data into comprehensive reports.

• Investigates the application of hazardous waste regulations, aids in waste classification, collaborates with internal teams to evaluate treatment options, and complies with transportation guidelines.

• Works closely with the sales department to offer solutions that meet quality and regulatory standards, performs technical evaluations, facilitates communication between departments, maintains customer pricing records, and focuses on customer retention and business development.

• Support the development of bid materials by working with sales managers.

KNOWLEDGE, SKILLS AND ABILITIES:

• Partner with associates and managers; with a high level of accuracy and the ability to detect inconsistencies in data.

• Advanced knowledge and the ability to assist Technical Service Advisors with Resource Conservation and Recovery Act (RCRA) Laws and Regulations related to waste characterization principles and practices, including analysis and evaluation, waste processing protocols, and transportation (DOT) regulations and industry best practices.

• Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations to respond effectively to sensitive inquiries.  

• Excellent verbal and written communication skills, including presenting findings in a concise format.

• Advanced negotiation and problem-solving skills.

• Possess good knowledge of business math, geometry, and basic accounting processes. 

• Knowledge of computer technology for communication, data gathering, and reporting.

• Detail-oriented with strong organizational skills, capable of managing multiple tasks and priorities effectively.

• Ability to work independently and as part of a team in a fast-paced environment.

• Proficient with Microsoft Office, DocuSign, and PDF writer.

QUALIFICATIONS: 

• Commitment to customer service and possess the ability to actively listen to customers to understand requests and resolve issues or make recommendations.

• Must be attentive to detail with a high level of accuracy and the ability to detect inconsistencies in data. Possess the ability to identify trends and data patterns.

MINIMUM QUALIFICATIONS: 

• 4-7 years of equivalent work experience in waste disposal, chemistry, or a related field providing technical expertise.

This position will be on-site in Anchorage at our Shipcreek office.

Core responsibilities would include: 

• Quotes under $15k

• Simple waste profiling support 

• RFP Support

• Customer Onboarding administration

• Following up on past due opportunities

• Managing customer requests for:

  • COI’s

  • Audit packages

• Customer escalations

• General TSE support as needed, SM and CS Supervisor to align on requests if outside of this

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts. 
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Prog