Technical Product Analyst

 Requisition #:  19398
Functional Area:  Product Management; Business Analysis; Product Development
Employment Type:  Full-Time
Work Options:  Remote / Work from Home in the US #LI-Remote
Work Hours:  Standard Business Hours (8am - 5pm Central Time)

Product Management - J. J. Keller Managed Services (MVR Monitoring)

 

As a Product Analyst in J. J. Keller's Managed Services area on the Product Management team, you will serve as a subject matter expert (SME) to the organization, translating business requirements into front and back-end product / service requirements that produce and maintain high quality solutions that meet desired business objectives. This role is a passionate creator of all types of actionable requirements and documentation to support the full product / service lifecycle including stories, acceptance criteria, release notes, systems, and operations flows, etc. You will play a key contributor to getting the product owner ready for sprint grooming, and sprint acceptance, and ultimately to the success of the product set.

 

Our clients partner with J. J. Keller® Managed Services to relieve their organization of time-consuming compliance management and recordkeeping for their drivers, vehicles and employees. By partnering with us, our clients have more time to focus on their day-to-day operations. Learn more:  www.jjkeller.com/shop/motor-vehicle-record-mvr-monitoring-service

 

In this role you can work 100% remote from a home-based office within the US, on-site at our Neenah, WI Corporate Campus, or a blend of on-site and remote from a home-based office.

Job Responsibilities

• Refines complex product requirements down into consumable work artifacts that Agile teams can execute against in a single sprint.
• Participates and supports the implementation of moderate to complex business, systems and product initiatives through design work, testing, validation, or documentation.
• Supports Product Owner in story creation, refinement and defining the acceptance criteria; as well as in validating developed functionality is acceptance ready.
• Collaborates with product, technology and other stakeholders in defining the solution and representing the customer.
• Participates in the agile scrums, sprint planning, release planning, sprint reviews and retrospectives at direction of the product owner.
• Identifies dependencies and collaborates with the appropriate teams to deliver on time.
• Serves as a point of contact for functional and solution clarifications for scrum and support teams.
• Ruthlessly documents system / solution functionality for internal and external users.
• Assists the support function as a SME, where assigned, to triage high priority issues, including workaround identification and potential defect remediation requirements.
• Exercises independent judgment and provides guidance in diverse support functions and operations for the product.

Qualifications

Experience:

• Internal Candidates:
  • 5+ years of experience in a product support or customer facing role within the business unit (Managed Services).
  • Thorough knowledge of technology related to the business unit’s products and services.
  • Report writing/query tools desired
• Product Analyst:
  • 2+ years of experience working with technology related products/solutions.
  • Experience with report writing/query tools such as SQL, PowerBI, etc.
  • Experience writing requirements for business software applications a strong plus.
  • Experience working in an agile environment is a plus.

Education:

• Bachelor's degree in a business-related field.
• In lieu of degree, will consider a combination of education and related experience.

Other Requirements:

• Strong research, analytical and problem-solving skills.
• Technical aptitude with an understanding of systems and data flow.
• Strong business acumen with demonstrated skills in collaboration and communication.
• Intellectually curious with a desire to become a proven SME in product areas assigned.
• Ability to communicate and document technical and or regulatory needs to non-technical users.
• Ability to work independently and manage projects with a strong attention to detail and deadlines.

J. J. Keller Benefits

• Medical / Dental / Vision Insurance
• Annual Reviews & Merit Increases and Quarterly Bonus Program
• Two Retirement Programs: Annual Profit-S