Hospital Billing Specialist (Accounts Receivable)

Hours: 40 hours per week; Monday through Friday - 7:00 AM to 3:30 PM

Location: Onsite training required for first 180 days at 55 Technology Drive - Lowell, MA. Remote flexibility may offered at discretion of the manager after training.

Job Profile Summary

This role focuses on activities related to revenue cycle operations such as billing, collections, and payment processing.  In addition, this role focuses on performing the following Billing related duties: Bills patients for administered care, handles incoming payments, calculates patient intake costs, and tracks accounts receivable to ensure accuracy. Responsibilities also include working with patients to arrange special payment options when necessary.  An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical) operating in a “hands on” environment.  The majority of time is spent in the delivery of support services or activities, typically under supervision.  A specialist level role that requires very advanced knowledge of operational procedures and tools obtained through extensive work experience and may require vocational or technical education.  Works under limited supervision for non-routine situations and may be responsible for leading daily operations, and trains, delegates and reviews the work of lower level employees, and problems are typically difficult and non-routine but not complex.

Job Overview

Under general supervision, this position is responsible for accounts receivables, resolution, including but not limited to, eligibility verification, billing edits, claim edits, payer follow-up, correspondence review, corrected claims, appeals, reimbursement verification, and remittance for assigned scope of receivables.

Job Description

Minimum Qualifications:

1. High school diploma or equivalent

2. Two (2) years of experience in a medical billing and collection environment for a medical services provider and/or third-party payor.

Preferred Qualifications:

1. Epic HB Billing, PB Billing or Insurance Follow-Up experience.

2. Completion of a medical terminology course and understanding of CPT and ICD diagnosis coding

3. HFMA CRCR (Certified Revenue Cycle Representative)

4.Epic certifications

Duties and Responsibilities: The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list.  Other duties and responsibilities may be assigned.

1. Performs day-to-day activity to ensure that all information for proper billing is complete and accurate; billing to assigned payers is transmitted or mailed within a timely manner.

2. Conducts follow-up on outstanding account balances with assigned receivables and takes appropriate action for resolution.

3. Responsible for researching and handling rejections, including understanding why a claim rejected, how it must be fixed, and what party is financially responsible. Must initiate any corrective action, including referral to the Team Lead or Supervisor when appropriate.

4. Reviews, evaluates and processes appeals through research and resubmission to appropriate third party with complete and accurate supporting documentation.

5. Responsible for the processing of adjustments due to denials and contractual requirements.

6. Resolves assigned accounts in a timely and accurate manner, maximizing reimbursement in compliance with assigned payer and government regulations, and provider organization and department policies and procedures.

7. Maintains up-to-date knowledge of federal and state regulations and payer requirements along with annual updates to CPT/ICD-10 coding guidelines.

8. Interacts daily over the phone, on the web and through correspondence with payers. Establishes working relationships with payer representatives to facilitate processing of claims.

9. Regular interaction with other departments of the provider organization using electronic system tools to resolve accounts, including Patient Access, Revenue Integrity, Coding, Medical Records, Utilization Review, Hospital Departments, Physician’s Offices, and other administrative teams.

10. Consistently achieves and maintains performance standards for assigned productivity, collections, and quality targets

11. Identifies trends in workflows and rework and reports outstanding operational issues to management for further research and resolution.

Physical Requirements:

1.Work environment: professional office environment with typical office requirements such as computers, phones, photocopiers, filing cabinets, etc.

2. Frequently required to speak, h