Resident Automation Technician III

Principal Duty

The Resident Automation Technician III supports the customer on all automation-related topics.  This position requires a broad-based electrical and mechanical skillset along with a proactive approach to identifying ways to improve the site’s performance through troubleshooting and hands-on repairs.  Based at our customer site, the Resident Automation Technician III must represent the TGW image and ensure that a professional relationship with the client is developed and maintained.

Standardized Tasks & Responsibilities

1. Resolve customer equipment issues as quickly and practically as possible.
2. Complete work assignments and the associated work orders as assigned.
3. Complete maintenance activities pertaining to the automated equipment on-site, including conveyors, cranes, shuttles, scale checks, and carton-opening systems. Lead maintenance efforts to troubleshoot and resolve complex issues requiring in-depth technical knowledge.
4. Adhere to the highest quality standards, while always ensuring compliance with health and safety legislation.
5. Optimize automation efficiency and performance to ensure delivery of contracted KPIs.  Interface with the customer as needed to support operations.
6. Monitor and maintain the site spare parts inventory.
7. Collaborate with the broader TGW Lifetime Services team to track, document, and communicate issues and lessons learned.
8. Perform other duties as assigned.

Requirements Profile

1. Associate Degree or Technical Certificate in Controls Engineering, Mechatronics, Industrial Maintenance, Electrical Engineering, or related field, or equivalent experience.
2. Five plus (5+) years of demonstrated experience maintaining, troubleshooting, and repairing equipment in industrial, warehousing/distribution, manufacturing, or related environments.
3. Previous experience in electromechanical troubleshooting and repair of material-handling conveyors, AS/RS, and shuttle systems.
4. Familiarity with HMI and/or SCADA (supervisory control and data acquisition interface) experience.
5. Profibus and Profinet experience.
6. Ability to interpret engineering drawings for use in diagnostics.
7. Excellent communication skills and customer service skills.
8. Proficiency with Microsoft Office Suite (Outlook, Teams, Excel, Word, etc).
9. Ability to travel up to 10%.
10. PLC programming and troubleshooting knowledge, preferred.

Standardized Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Requires ability to walk, climb, stand, carry materials, stoop, kneel, bend, stretch, push and pull
2. Must be able to coordinate movement of several parts of the body, such as arms and legs, while the body is moving
3. Must be able to keep or regain the body’s balance or stay upright when in an unstable position
4. Must be able to use hands to handle, control, feel, grasp, move and/or assemble objects, tools or controls
5. Must be able to be physically active and use muscles for extended periods without getting tired or out of breath
6. Requires prolonged period of standing and walking
7. Must be able to climb a 70 foot fixed ladder (ladder has rest points every10ft)
8. Must be able to lift and carry up to 50 pounds; maximum unassisted lift = 50 lbs; average lift less than 20 lbs
9. Must be able to adjust body movements or equipment cont