Senior Operations Manager

Accelerate your career. Join the organization that's driving the world's technology and shape the future. 

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Location: Carol Stream, IL
Industry: Distribution | Logistics | Automated Warehousing
Work Environment: Automated distribution center

Language Preference (Not Required): Fluency in Hindi or Spanish is preferred but not required.

About the Role

We are seeking an experienced Senior Warehouse Operations Manager to lead and optimize operations at our Carol Stream, Illinois distribution center. This role is ideal for a hands-on, data-driven leader with a strong background in lean process improvement, automated conveyance systems, and large-scale warehouse operations.

You will oversee end-to-end warehouse operations—including receiving, storage, fulfillment, and shipping—while driving continuous improvement initiatives that enhance throughput, space utilization, safety, and cost efficiency. Experience working in highly automated environments, including ASRS (Automated Storage and Retrieval Systems), is strongly preferred.

Key Responsibilities

• Lead daily operations across receiving, storage, order fulfillment, packaging, and outbound shipping

• Ensure accurate inventory control, material accountability, and audit compliance

• Oversee shipping and receiving schedules to optimize workflow, dock utilization, and warehouse space

• Drive operational excellence through lean methodologies (Kaizen, continuous improvement events, standard work)

• Lead annual improvement plans and lean events, presenting results and ROI to executive leadership

• Ensure effective operation and maintenance of facilities, equipment, and automated material handling systems

• Partner with cross-functional teams to implement operational policies, procedures, and performance standards

• Utilize data and reporting to monitor KPIs, identify gaps, and implement corrective actions

• Influence internal stakeholders and external partners (vendors, suppliers) to align on process improvements

• Support strategic planning by providing input into long-term operational and capacity strategies

Leadership & People Management

• Lead and develop manager-level direct reports and their teams

• Set clear objectives aligned to broader business and operational goals

• Provide coaching, direction, and performance feedback to drive accountability and engagement

• Balance strategic leadership with hands-on operational involvement when expertise is needed

• Serve as a trusted operational partner to senior and executive leadership

What You Bring

• 5+ years of experience leading manager-level leaders within warehouse or distribution operations

• Strong background in warehouse management, logistics, or supply chain operations

• Proven experience implementing lean process improvement initiatives in fast-paced environments

• Exposure to automated conveyance systems; ASRS experience is a strong plus

• Ability to lead through moderately complex operational challenges and ambiguity

• Demonstrated ability to influence across functions and levels of the organization

• Strong analytical, decision-making, and problem-solving skills

• Excellent communication and presentation skills, including executive-level reporting

Education & Experience Requirements

• Bachelor’s degree (4-year) required

• 8+ years of functional experience in warehouse, logistics, or distribution operations

• Minimum of 5 years in a leadership role managing manager-level direct reports

• Demonstrated mastery of warehouse operations with measurable business impact

• Advanced degree (Ma