Customer Success - Trackman Golf, North England & Scotland

Do you have a passion for managing customer success and satisfaction? And do you thrive by working closely with customers on site at their facilities? Then, we can offer you an exciting opportunity in this position.

At Trackman we are growing, as we are constantly striving to further develop our market leading sport tracking solutions. This is why we are looking for an experienced and highly motivated, Customer Success Co-Ordinator for our Golf Pro & Indoor customers in the North of England and into Scotland. 

Are you our new Customer Success Manager for Trackman Golf? 

You will work closely with Regional Sales Director, Sales Representatives, Customers, Trackman Headquarter personnel including global product owners. Your main responsibilities will be to:

• Support our new customers with training, education and 1st level technical support

• Developing business opportunities and sales within our Trackman Pro, Trackman Range, and Trackman Indoor golf markets

• Assist our customers in the planning and execution of successful launch events for indoor golf centres

• Help build our community of operators through events and workshops.

Your main purpose is to ensure that all existing Trackman owners are successful in how they use and leverage our product .

Activities should include but not be limited to:

• Train customers in all market segments after install, on all aspects of the Trackman product and ecosystem

• On-going email/phone/in-person communication to customers with software updates and other key information

• 1st line of Aftersales support for customers following install and training

• Support commercial customers in hosting successful launch events as well as ongoing initiatives to increase footfall, revenue and overall engagement

• Help commercial customers with marketing material and initiatives both at the time of launch and on an on-going basis

• Arrange regional events, where facility owners can meet and network to share best practices and develop the community of operators

• Collate success stories and feedback from venues to support future sales

• Conduct meetings and updates to share latest information and with owners and staff at commercial venues

• Help with marketing activations with golf governing bodies, partners and buying groups

• Lead the referral program for operators to recommend future clients

Requirements

The ideal candidate:

• Home/Office in North of England 

• Driver's License and access to own vehicle (expenses paid)

• Fluent in English language 

• Relevant sales, marketing or customer facing support experience, ideally in Golf or Sports related business

• Experience working in a customer facing role

• Experience in international companies and/or golf sector

• Ability to analyse problems and provide well thought through solutions

• Hands-on, self-driven, opportunity-seeking, respected and responsible person

• Strong growth ambitions, holds an entrepreneurial mindset

• Works independently, but is also a team player who shares feedback and helps when required

• Willingness to work "Out of hours" on weekends and evenings when necessary

You can expect in-Region travel, 70%-75% of time, specifically on-site. and occasional European travel required. 

We offer:

• A competitive compensation and performance bonus package

• 90% fixed 10% bonus related salary

• The chance to work with a dynamic and global team

• The opportunity to make a major impact in a company on the leading edge of technology, data, and sports

• Travel expenses at local rates

Join the home of a powerful sports brand and a one-of-a-kind technology

Our proprietary technology is based on expert knowledge about radar, computer vision, data, and software engineering. Our solutions are developed by specialists who endlessly explore and challenge new technical boundaries. Trackman’s blend of cutting-edge technology, sports, and continued growth make our company an outstanding place to work.

Our work culture is entrepreneurial, ambitious, and rewarding as you get to collaborate with inspiring colleagues and interact with the leaders of golf, baseball, and football. Based on a unique brand reputation, we are proud to work in close partnership with the top athletes, organizations, and teams that rely on our technology to stay ahead of the race.

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