Customer Sales/Service Representative

SUMMARY

Arcticom, LLC, a company within the BSNC family, is currently seeking a qualified Customer Sales/Service Representative for Arcticom, LLC at 144 E. Potter Dr. Unit C, Anchorage, AK 99518. This position will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer account might face with accuracy and efficiency.

Applicants will be contacted via phone or email within ten (10) business days of submittal. 

 

ESSENTIAL DUTIES & RESPONSIBILITIES

The Essential Duties and Responsibilities are intended to present a descriptive list of the range of duties performed for this position and are not intended to reflect all duties performed within the job. Other duties may be assigned.

·         Support all aspects of the sales process including but not limited to inventory control and CRM input.  

·         Qualifies initial calls and email requests to sales@arcticom.com to determine proper workflow i.e. sales, service, or engineering and enter data into designated system.

·         Identifying suppliers and

·         Set up a meeting with customer in house or in Teams with the appropriate subject matter experts and to develop the SOW.

·         Create quotes and follow up with customers.  If engineering/service is required, forward the request to the appropriate department.

·         Perform administrative and office clerical duties as assigned: answering phones, greeting customers, assisting the managers with coordinating returns, credits, etc.  

·         Manage Inbound & Out Bound Radio repair requests and communicate status with customers and vendors.  

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·         Use standard formula to calculate pricing for retail, commercial, and federal customers.

·         Verifying purchases by comparing them to a primary list and recommending alternatives for expensive or irrelevant products

·         Interacting with suppliers to schedule delivery times and resolve shipping errors.

·         Authorizing payments and maintaining receipts, records and inventories

·         Provide backup for the Shipping and Receiving position and becoming familiar with performing tasks associated with the position. 

·         Communicate with new and existing customers on updated sales information.  

·         Make outbound follow-up calls to potential and existing customers by telephone and e-mail to qualify leads and sell products and services. 

·         Handles inbound sales lead calls to convert calls into sales. 

·         Support, develop and improve internal Sales and Repair processes.  

·         Problem solves systems, data input and processes. 

·         Work with other departments that assist in fulfilling orders or providing customer service. 

·         Work in collaboration with Operations and Accounting Departments to effectively manage customer needs and company goals. 

·         Emphasizes salable features, quotes prices and credit terms, and prepares sales orders for orders obtained. 

·         Build and maintain customer relationships both internally as well as externally. 

·         Enter new customer data and other sales data for current customers into a computer database. 

 

QUALIFICATIONS - EXPERIENCE, EDUCATION AND CERTIFICATION

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essenti