Location

SAINT LOUIS, MO 63110

Scheduled Hours

40

Position Summary

This position provides specialized support on information technology equipment and systems for the business, research, and instructional functions of customers.

Position involves the advanced use of software and/or hardware tools to provide ongoing services, and responsibilities require expertise with core infrastructure elements and how they interrelate to provide a cohesive computing environment.

Position may be more broadly based, requiring knowledge regarding installation, and modification of software and hardware, testing, and documentation on a variety of platforms, or may be singularly focused, requiring specialized skills as systems architect in a larger, more standardized platform.

Job Description

• Communicate features to prospective and existing users
• Provide regular in-person training sessions on various topics including:  how to use the CHPC, introduction to Linux, transferring data on an HPC system.
• Directly assist individual students and clinical researchers in configuring and running AI models for radiology studies on the CHPC
• Provide support and troubleshooting for Jupyter notebooks and Python, including setup and basic debugging on the RCIF CHPC infrastructure.
• Offer guidance on using PyTorch, TensorFlow, and general deep learning techniques in medical imaging contexts.
• Collaborate on DICOM/image processing and segmentation tasks as needed.
• Gathers customer information and determines customer’s issue by analyzing the symptoms and identifying/resolving the underlying problem.
• Identifies what customer is trying to accomplish so time is not wasted on “attempting to solve a symptom instead of a problem”.
• Escalates complex issues to higher level when necessary.
• Performs other duties as assigned.

For Large Environment with Dedicated System Support Specialists

• Assists System Manager in maintaining system performance, system security, hardware/software utilities, capacity planning and balancing operation cycles.
• Participates in the development, implementation, installation and testing of application or service software.
• Writes documentation to describe system development, deployment, life cycle; writes corrections for users to describe installations and operating procedures.
• Conducts system administration tasks as assigned.
• Trains technical support staff.
• Performs special projects as assigned.

For Department-Level Environment with Combined Responsibilities

• Ensures technology environment is accessible and equipped with current hardware and software; primary activities include:
• Troubleshoots hardware, software and network operation system.
• Understand all hardware and software.
• Understand network operation system.
• Provides orientation to new users of existing technology.
• Provides recommendations about accessing information and support.
• Maintains current and accurate inventory of technology hardware, software and resources.
• Monitors and maintains technology to ensure maximum access.
• Troubleshoots all technology issues.
• Maintains log and/or list of required repairs and maintenance.
• Makes recommendations about purchase of technology resources.
• Connects and sets up hardware.
• Loads all required software.
• Provides network accounts and passwords as required.
• Advises staff of security breach and/or change in password or security status.
• Identifies and prepares hardware for disposal when appropriate.
• Ensures hardware is properly formatted and secure before disposal.

Working Conditions:

Job Location/Working Conditions

• Normal office environment

Physical Effort

• Typically sitting at a desk or table

Equipment

• Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor’s degree or combination of education and/or experience may substitute for minimum education.

Certifications/Professional Licenses:

No specif