Service Desk Technician (6321)

As a Service Desk Technician, you will be responsible for the configuration, secure operation, and reliability of systems that support enterprise security monitoring and operational services. You will be an integral member of the team responsible for sustaining mission-critical services, ensuring the availability, performance, and compliance of infrastructure supporting security, network monitoring, and vulnerability management platforms.

We know that you can’t have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

What you’ll do:

• Manage and maintain server infrastructure that supports enterprise security monitoring, SIEM, vulnerability management, and network monitoring platforms.
• Install, configure, harden, and patch operating systems supporting tools such as Splunk, ArcSight, SolarWinds, Tenable Nessus, and related security platforms.
• Monitor system health, performance, storage, and capacity for log ingestion pipelines and security data platforms, proactively addressing performance or availability issues.
• Support vulnerability management infrastructure.
• Troubleshoot system- and platform-level issues impacting security monitoring, logging, and incident detection, performing root cause analysis to prevent recurrence.
• Collaborate with Systems Engineers and SOC teams to ensure availability, reliability, and performance of security and network monitoring environments.
• Implement and maintain system-level security controls, configurations, and hardening in accordance with compliance requirements.

 What you’ll need to succeed:

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• Active TS/SCI clearance.
• 2-4 years of System Administrator experience
• Strong experience supporting Windows-based server environments in secure, mission-critical systems.
• Experience administering systems that support SIEM, log management, vulnerability management, or network monitoring tools.
• Familiarity with Splunk, ArcSight, SolarWinds, Tenable Nessus, Trellix, or similar enterprise security platforms.
• Experience with scripting and automation (PowerShell, Bash, etc.) for system maintenance and monitoring.
• Experience operating systems in DoD environments, including documentation and audit readiness.

SALARY RANGE:  $87,000 - $115,000

The salary range for this position is determined based on qualifications, skills, and relevant experience. The final salary offered will be determined based on several factors including: 

• The candidate's professional background and relevant work experience
• The specific responsibilities of the role and organizational needs
• Internal equity and alignment with current team compensation
• This role is also eligible for additional compensation, subject to the terms and policies of MetroStar, which may include:
• Performance-based bonuses
• Company-paid training and/or certifications
• Referral bonuses

To apply for this position, please submit your resume via the form below or through our careers page: https://www.metrostar.com/jobs/

Application Deadline:  Applications will be accepted on a rolling basis until the position is filled; candidates are encouraged to apply as early as possible for full consideration.

Additional Compensation: This role may also be eligible for bonuses and/or additional incentives based on individual and company performance.

Benefits: All full-time employees are eligible to participate in our benefits programs:

• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off (PTO) and holidays
• Parental Leave and dependent care
• Flexible work arrangements
• Professional development opportunities
• Employee assistance and wellness programs

Like we said, we are big fans of our people. That’s why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company