Technical Support Specialist

Description

As a leading provider of comprehensive digital signage solutions, Spectrio empowers clients to transform their business locations into modern, dynamic destinations for customers and employees. 

Headquartered in Tampa, Florida, and serving more than 150,000 global client locations across industries including automotive, healthcare, and financial services, Spectrio consistently ranks among the fastest-growing and largest companies in the Tampa Bay area.

As part of the Tampa Bay Business Journal’s “Fast 50” and “Tampa Bay 200,” as well as being honored 11 times on the Inc. 5000. Spectrio’s digital signage software has received praise for its features and ease of use by reviewers on Capterra and G2, as well as winning multiple awards for creative content, technology, and innovation!  

For more information, visit www.Spectrio.com.

Primary Objective:

The Technical Support Specialist is passionate about the Spectrio brand and products while providing technical support for end users.

Responsibilities include:

• Provide technical support over the phone to end users.
• Comprehend and apply technical information, and present technical information to customers in a non-technical manner.
• Perform data entry duties, monitor, operate or coordinate and assist others in the operation of computer hardware, software, and peripherals. 
• Utilize computer equipment, software and diagnostic tools to perform a broad range of computer operations assignments. 
• Update supervisor on status of projects or technical issues.
• Assist with the creation and documentation of technical knowledge base for common issues experienced by end users.
• Perform other duties as assigned.

Requirements

• 2+ years of related experience with computers and providing customer service in a call center environment.
• A.S. in Computer Science preferred.
• Previous CRM and ERP experience preferred.
• Experience using NetSuite, Google Suite, and other basic computer related skills.
• Ability to effectively prioritize and execute tasks and adapt to change.
• Ability to work under pressure with interruptions and challenging deadlines.
• Must show aptitude and desire to learn new skills on the job.
• Analytical and problem-solving abilities.
• Team-oriented, collaborative and have a positive attitude.
• Strong customer-service orientation with ability to be courteous and helpful.

This position is required to work in the Tampa office periodically throughout the month; pending business needs. 

Spectrio offers a wide range of benefits for our team members, including Medical, Dental, Vision, Paid Parental Leave, 401k, HSA, FSA, Dependent Care FSA, Short and Long Term Disability, Life Insurance, EAP, Paid Time Off, Paid Sick Time, Paid Holidays, and Education Reimbursement. 

Spectrio is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected category.