Senior Business Analyst

<p>Allianz plc</p> <p> </p> <p> </p> <p>Job Purpose/Role</p> <p>We are delighted to bring a brand new role to market, within our newly formed Claims Transformation Team, based in Dublin. If you are a great communicator, with excellent organisational and analytical skills who wants to be part of an exciting opportunity to shape the Allianz Claims Dept of the future, then this opportunity is for you!</p> <p> </p> <p>As a Senior Business Analyst within the Claims Transformation Team, your will be crucial in contributing to the successful implementation of new systems and ways of working, as well as the improvement of claims processes within the Claims Dept. You will work closely with stakeholders like internal end-users, subject matter experts, our Claims IT team and other colleagues from around the business to analyse current processes, gather requirements, identify gaps, and propose solutions that enhance operational efficiency and improve customer experience. Your experience will be vital as you support junior team members in driving innovation and improvement across our Claims Dept.</p> <p> </p> <p> </p> <p>Why Join Us?</p> <p>As an employer, we truly care for our employees and their individual needs and aspirations. With this in mind we have tailored our work approach to ensure you the flexibility and support needed to excel in your new role. Reporting to the Claims Transformation Manager, you will join a team of technical experts who continue to uphold the highest standard of collaboration, in a hybrid working model.While the role is officially based in Dublin 4, the team attend the office 2 days per week. </p> <p> </p> <p> </p> <p>Responsibilities:</p> <ul> <li>Project Supervision: Oversee the end-to-end life cycle of claims projects, ensuring adherence to project scope, timeline, and budget. Provide guidance and direction to junior analysts throughout the project's execution.</li> <li>Resource Allocation and Support: Assign tasks to junior analysts, ensuring the balanced distribution of workloads.</li> <li>Requirements Gathering and Analysis: Collaborate with stakeholders from different business teams to understand and articulate their needs. Conduct comprehensive analysis of business requirements, creating clear and detailed documentation.</li> <li>Process Analysis: Identify opportunities for streamlining claims processes and systems to improve efficiency, accuracy, and overall customer experience. Lead process mapping exercises, using industry best practices to improve workflows.</li> <li>Solution Design: Translate business requirements into functional specifications, outlining clear, concise, and well-defined solutions. Collaborate with technical teams to ensure the proposed solutions align with overall system architecture and capabilities</li> <li>Stakeholder Management: Develop and maintain strong relationships with key stakeholders, including business users, project sponsors, and technology teams. Communicate project status, risks, and issues effectively, ensuring alignment and buy-in at all levels.</li> <li>Documentation and Reporting: Prepare clear and concise project-related documentation, including business requirement documents, functional specifications, project plans, progress reports, and tracking metrics and support junior analysts in their documentation preparation</li> <li>Change Management: Support the change management process by assisting in the development of training materials, conducting user acceptance testing (UAT), and providing guidance during the implementation phase.</li> <li>Continuous Improvement: As part of an agile and continuously evolving environment, actively seek opportunities for further process enhancements, recommend best practices, and contribute to the team's knowledge base</li> </ul> <p> </p> <p> </p> <p>Essential Criteria</p> <ul> <li>Proven experience as a Project Leader, Senior Business Analyst, Change Management or similar role, preferably within the insurance industry or claims domain</li> <li>Proficient in process modelling techniques and tools, such as BPMN, Visio, or similar</li> <li>Strong analytical, communication, and presentation skills.</li> </ul> <p> </p> <p> </p> <p>Desirable Criteria  </p> <ul> <li>Knowledge of claims systems, insurance policies, and industry best practices</li> <li>Bachelor's degree in Insurance, Business Administration, Computer Science, or related field (or equivalent experience</li> <li>Familiarity with Agile methodologies and working in cross-functional teams</li> </ul> <p> </p> <p>32085 | Customer Services &amp; Claims | Professional | Non-Executive | Allianz Ireland | Full-Time | Permanent</p> <p>Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better