Commercial Product Manager Payments & Reporting

Transaction Services (TS) is one of ING Wholesale Banking's (WB) main business lines. We offer a suite of WB products and services to corporate and institutional clients. We are a significant contributor to the growth and profitability of the WB. Our strategy is aimed at ensuring that we continue to support sustained growth for the WB by delivering competitive and relevant TS products.

Product Management PCM (Payments & Cash Management) is a newly created department within WB/TS. The purpose of the PM PCM is to unlock existing business potential and activate new client/market opportunities. The focus is on executing a strong commercial strategy aiming at stable and sustainable fee income flows. The Product Management PCM department makes a difference for our clients by offering best in class and fit-for purpose products and services while continuously improving our existing proposition as well as developing new products for our client base. Within the wider PCM department the Product Management team for Payments & Collections is responsible for the performance of all  Payments & Collections products and services as offered to ING clients across WB’s European network.

Product Management Payments & Cash Management is responsible for the commercial performance of the payments & cash management products (for both corporates and FI’s). The team is responsible for optimizing the commercial performance of the product suite and formulating a long-term view on how we evolve our product proposition to remain relevant to our clients over time in a highly competitive environment. That means taking market developments (informed by the sales organization and external input) and translating those into concrete requirements for product development and enhancements, as well as formulating a view on how the organization will commercialize the enhanced product proposition.

As Product manager Payments & Collections you will be responsible for the performance of ING WB’s Payments & Collections propositions and its related products and channels, such as SEPA, International Payments, Transactional FX, Channels, Reporting and Open Banking. You will define and execute the commercial strategy for products and services in your scope, contributing to WB’s profitable growth and the P&C proposition that empowers Wholesale Banking clients with superior receivables and payables solutions.

As a Product Manager:

• You will report to the Head of Product Management Payments & Collections.

• You focus on commercial management, product management and marketing and apply your experience to target audiences in the fast-changing context of Payments and Collections.

• You own one or more products of the following suite: SEPA (a.o. SCT, SDD, SCTinst, R2P), International Payments (Swift), Transactional FX, Channels, Reporting (formats), Open Banking.

• You represent the voice of the customer, have a strong vision on how to attract consumers and focus on continuously improving the product performance.

• You take a pan-European view on the industry developments affecting your product, advocate the strategic direction for your product internally and externally, underscoring ING’s thought leadership in the market.

• You are part of the European network, stimulate cross-border collaboration and alignment with the parties that need to contribute to your specific business product area.

• You will align with TS Sales, Client Services and the Sector organization and support during client pitches.

Your key responsibilities

• You are a key player in determining the strategic direction of Payments and Collections within ING Wholesale Banking, supporting the head of Product Management P&C to set the right priorities. 

• You will be responsible for the day-to-day product performance and the P&L of our P&C products which is reflected in your daily work and priority setting.

• You will be responsible for product strategy, proposition, roadmap, design, commercial execution and life cycle.

• You will be responsible for creating & tracking business cases. Including identifying the data relevant for monitoring product performance, running business cases, define Dynamic Plan (multiyear budgeting) and other relevant activities.

• You define business requirements for the development of products and services in scope of Payments and Collections as input for Delivery Management.

• You will be responsible for marketing, communication & customer satisfaction.

• You will be responsible for market, competition & customer research.

• You will contribute to TS’ sustainable performance, and you identify opportunities to better serve and delight our