Compliance & Controls Analyst | Security Compliance

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

About Digital Technology & The SSO  

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth.   

We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it.   

Ultimately, we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology, you work for them.   

The ServiceNow Security Organization delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact  

What you get to do in this role: 

We’re looking for a highly motivated, collaborative and technically savvy compliance/controls analyst with the ability to learn and understand cloud operational and security processes, effectively communicate ServiceNow’s controls, and support various US Federal authorizations. The successful candidate must be reliable, resourceful and have a “can-do” attitude.  

You will be a key member of our team and play an important role in defining the Security and Compliance framework for a leading cloud company. In this role you will be required to demonstrate the ability to analyze difficult problems, think out-of-box and provide pragmatic solutions and recommendations.   

Responsibilities: 

• Performs gap analyses on current state cloud environment with future compliance regulations. 

• Assists in the development of ServiceNow security documentation. 

• Participates in third-party audits for our US Federal environments, including coordinating subject matter expert interviews, gathering audit evidence, and facilitating audit sessions. 

• Stays current with the latest FedRAMP and DoD IL4/IL5 requirements.  

• Assists in the analysis and definition of security requirements. 

• Facilitates audit preparation activities for US Federal Significant Change Requests. 

• Identifies strategies to streamline external audit activities. 

• Perform significant change request analyses and communicate technical details of changes to the government. 

Qualifications

In order to be successful in this role, we need someone who has: 

• 2+ years working in the field of compliance or audit 

• Strong understanding NIST 800-53 security controls. Familiarity with DoD IL4/IL5 requirements a plus.  

• Technical background with a basic understanding of cloud environments, networking, security authorization boundaries, and NIST 800-53 sec