Sr. Director, Employee Relations

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

The Sr. Director, Employee Relations at Docusign will be responsible for leading the creation and execution of employee relations strategies and programs. The goal of these initiatives is to cultivate a positive work environment, ensure adherence to labor laws, and uphold Docusign's mission and values. This position calls for a seasoned professional with significant experience in employee relations, ideally within large technology or SaaS companies.

 

The Director will collaborate closely with HR leadership, legal counsel, and global business leaders. Their work will involve addressing complex employee issues, driving initiatives to boost employee engagement and organizational effectiveness, and mitigating operational and organizational risk through top-tier employee relations standards. They will approach employee relations issues with objectivity and balance, demonstrating sensitivity to employee complaints while also aligning with Docusign's high-performance culture, expectations, and company policies.

 

As the leader of the Employee Relations team, you'll foster an inclusive environment where all voices are valued and heard. You'll encourage respectful debate and the understanding of diverse perspectives, while developing and supporting a strong team of facilitators, coaches, culture-stewards, and problem-solvers.

 

This is a people management role that reports to the VP, People Strategy, Systems & Compliance.

 

Responsibility

• Provide expert guidance and oversight of comprehensive Employee Relations strategy and programs
• Ensure alignment with Docusign's business objectives and culture, resulting in integrated solutions for employee-related issues that are built and delivered in the right way
• Oversee the thorough investigation and resolution of complex employee issues fairly and consistently. Lead investigations at leadership level
• Provide briefings and practical, effective recommendations to Executive Leadership and key stakeholders to facilitate timely consensus and solutions on complex issues
• Partner with legal counsel to respond to employment-related litigation and regulatory matters
• Ensure compliance with labor laws, regulations, and company policies, and mitigate legal risks
• Develop, update, and implement People policies and procedures to ensure legal compliance and foster a positive workplace culture, compliant with U.S laws and regulations (ADA, ADEA, FMLA, OSHA, FLSA, EEOC) as well as locally-applicable laws across our international sites
• Lead global Accommodations and caregiver exceptions program to ensure seamless coordination, compliance, and exceptional service delivery for employees
• Drive accountability within and develop a team of ER professionals across multiple regions, ensuring they are trained and equipped for their roles, adhere to industry best practices and are culture champions for Docusign
• Develop and track employee relations metrics to identify and predict trends. Use these insights to proactively create programs and practices that address potential issues and optimize the employee experience. Present on ER issues, trends, and metrics to Executive Leadership and Board members
• Act as a consultant and advisor, provide training and coaching to ER/HR teams, managers, and employees on ER issues, company policies and relevant employment compliance issues
• Represent Docusign in external forums and develop strong relationships with diverse internal and external networks
• Possess a high level of integrity and confidentiality

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

 

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bri