Court Operations Associate, Faribault County

This position serves the public, judges, and other court stakeholders by processing cases, providing exceptional customer service, and ensuring compliance with applicable court rules, polices, and standards to achieve an impartial, accessible, fair, and timely system of justice.  

A successful candidate will need to possess strong technical and customer service skills in a high volume, fast-paced environment which requires the ability to manage competing demands simultaneously.  

Faribault County is part of the Fifth Judicial District and works collaboratively with surrounding counties including Martin, Jackson, Nobles, Cottonwood, and Watonwan Counties. The primary work location for this position is the Faribault County Courthouse located at 415 North Main Street, Blue Earth, MN.  The regular work hours will be Monday - Friday, 8:00 a.m. – 4:30 p.m. This position may have the option of a hybrid work environment after the initial training period. Access to reliable internet connection is required. 

The primary responsibilities for this position may include advanced case processing in an electronic environment, providing exceptional customer service on the phone and in person and require the application of independent judgment and the interpretation of laws, policies, procedures, and regulations based on training and knowledge gained through experience on the job.

Example of Duties

The following are examples of job duties that may be expected for these positions:
• Performs the full scope of varied court clerical work involved in case processing on Minnesota Court Information System (MNCIS) or related technology systems in the areas of family, civil or juvenile protection.

• Provides assistance courteously and effectively to attorneys, parties, self-represented litigants, judges, and the public by responding to a variety of questions in-person, over the phone, by mail, and/or electronically; provides forms, documents, and court procedure information; assists public in filling out various applications and forms and arranges for language interpretation as needed.
• Initiates case records using electronic means or paper documents; records required data regarding parties, documents, flags comments, events, and dispositions in case processing system and other relevant systems; reviews for completeness, adequacy, accuracy and compliance with rules/policies.
• Performs in-court updating including calling cases, taking minutes, processing documents filed and distributed in the courtroom, and recording required data regarding parties, documents, flags, comments, and events in electronic case management and other relevant systems in the courtroom and takes court minutes and/or may operate electronic recorder.
• Coordinates jury and processing activities by assisting with juror check-in, update jury case management system and assist with jury orientation.
• May participate in and coordinate the scheduling and calendaring of court proceedings; sends out notices; and contacts attorneys and parties concerning rescheduling.
• May perform financial activities within the office; receipting bail payments, making disposition entries and adjustments, preparing and making bank deposits; balances tills, and monitors accounts for delinquency; and Court Payment Center holding queues. 

• May perform the duties of an Electronic Recording Equipment Operator (EREO) including recording and monitoring court proceedings. 

Typical Qualifications

QUALIFICATIONS: (Any combination of training and work experience which indicates possession of the knowledge, abilities and skills listed. An example of an acceptable qualification for this position is:)

Minimum Qualifications:

High School Diploma or Equivalent

Six months of recent experience in the legal field or a highly technical, customer focused, administrative position

OR Equivalent education and experience

Knowledge, Skills and Abilities

Experience using electronic applications, such as Microsoft Office Suite, Adobe Acrobat, and the ability to learn job related software

Excellent communication skills, including ability to communicate effectively in writing and verbally with attorneys, court staff, judicial officers, and the general public, including the handling of sensitive and confidential matters.

Experience in providing excellent customer service and interpersonal skills, including the ability to de-escalate difficult customer interactions and process financial transactions accurately.

Ability to prioritize and make decisions in accordance with laws, regulations and departmental policies and procedures; to read and interpret legal documents of varying type and complexity; to understand and follow oral and written instructions.

Ability to establish and maintain