Medical Assistant (Downey, CA)

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.

Alignment Health is seeking a medical assistant to join the Jump Start Assessment (JSA) team in Downey, CA. The medical assistant provides clinical and administrative support and works closely with clinicians to administer medical services. Responsible for assisting clinicians in the examination and treatment of patients under the direction of the Physician, PA or Nurse Practitioner.

The Medical Assistant is responsible for completing all of medical assistant duties with a high demonstrated competency in addition to managing patient flow on the floor.  Additional duties such as special projects, reports, administrative or compliance tasks may be assigned as needed. 

General Duties/Responsibilities:

• Complete all basic patient intake with demonstrated competency including but not limited to:

  • Vitals (height, weight, blood pressure, pulse, respiration, temps, etc)

  • Phlebotomy

  • Vaccine Administration

  • Medical History/medication collection including Jump Start Application and EMR

  • Other machines / systems trained on by supervisor and within Medical Assistant Scope

• Complete all patient check in functions including eligibility verification, appointment scheduling, confirmation, arrival of member within the EMR system and checkout.

• Complete HEDIS and all other clinical alerts tasked to a medical assistant role per protocols including management of home monitoring systems if applicable

• Deliver on excellent customer service for every member including assisting with care coordination needs such referrals, enrollments in chronic disease management programs, etc.

• Facilitate member concerns, complaints or coordination needs regarding services at Alignment clinics, primary physician’s offices, any network provider or with health plan.

• Complete telephonic history and pre-visit planning as needed

• Complete patient drop in visits for those that are unable to contact or need equipment assistance in home for Alignment’s telehealth programs

• Facilitate referrals / authorizations for members between the member, Alignment, specialist and primary care provider if applicable.

• Other duties as assigned

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Minimum Requirements:

Minimum Experience:

• 3 years' experience as a medical assistant preferably in a physician office including working knowledge of managed care. Experience working with internal medicine offices highly preferred.

• Knowledge in Medicare and Medicaid benefits and resources preferred

• Familiar with medical terminology

Education/Licensure:

• Requires a high school diploma.

• Medical Assistant Certification is preferred. LVN/LPN or other higher nursing certifications accepted as well.

• If MA Certificate not available, dependent on the state scope of practice regulations, minimum 3 years Medical Assistant experience demonstrating medical back office competencies.

• Current Driver’s License

• CPR/First Aid Certification is required.

Other:

• Bi-lingual (English/Spanish) preferred, but not required.

• Other languages preferred: English/Vietnamese or English/Chinese (Mandarin/Cantonese)