Patient Experience Representative

Are you looking for an opportunity to advance your career while working with an extraordinary team?

At Merakey Total Health, we aim to be the first choice in health care for the communities we serve!

 

We are looking for a Patient Experience Representative with a patient-first approach to service to join our growing team at our Community Primary Care location in Mt. Airy.

 

The Patient Experience Representative serves as the first and last point of contact for patients, playing a critical role in ensuring a welcoming, efficient, and compassionate experience.

The ideal candidate is friendly, detail-oriented, and committed to delivering high-quality service to every patient!

 

The Patient Experience Representative is responsible for:

• welcoming and professional customer service for all guests and visitors
• patient check-in and check-out
• appointment scheduling and communication
• communicating financial policies and billing procedures to patients
• verifying and collecting financial information and payments  
• supporting back-office administrative tasks
• compliance to organizational policies and procedures 

Earn $19-$22 per hour, based on experience.

 

Benefits

Merakey Total Health offers Medical, Dental and Vision insurance plans as well as competitive compensation plans. 

 

About Merakey Total Health: 

Merakey Total Health is a new, non-profit community health center, focused on providing whole person care. We believe all people deserve access to high-quality, comprehensive care, and that collaboration is the best way to serve our communities. Merakey Total Health provides comprehensive primary care, preventative care, behavioral health support, and wellness services. At Merakey Total Health, we care about each other and are committed to providing the very best care to those we serve.

 

Learn more about Merakey Total Health!

 

 

 Merakey Total Health strictly follows a zero-tolerance policy for abuse. 

 

Merakey Total Health is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply. 

Qualifications

The ideal candidate will possess the following qualifications:

• 5 years of experience in a medical office or customer service role preferred
• Knowledge of medical terminology, insurance processes, and EMR systems preferred
• High school diploma or equivalent required; associate degree preferred
• Excellent communication, multitasking, and organizational skills
• Bilingual (Spanish) is a plus! 
• Medical assistant training with or without certification is a plus! 
• Proficiency in Microsoft Office and EMR scheduling software
• Must be able to work onsite MON and TUE 8am-4:30 pm, WED 8 am-6:30 pm, THUR 8am-4:30 pm, FRI 7am-1:30pm