Executive Vice President, Service Line Leader - Customer Experience

What makes this role important at Ipsos?

Are you a transformational leader who is intellectually curious, highly collaborative, deeply creative, and results driven?  Then Ipsos may be your new home.

We leverage data to deliver groundbreaking insights to assist clients in making faster, smarter, and bolder business decisions. Ipsos is one of the world’s largest market research companies with a mission to provide true understanding of society, markets, and people and has been recognized for the past three consecutive years as the No. 1 Most Innovative Market Research Company by the GRIT Top 50 report.   

We have an exciting Executive Vice President opportunity, with a focus on revenue growth and staff leadership. In this role, you will report to the Head of the Experience Group and drive the vision and strategic plan for a $40M+ business portfolio.  You will also have a seat at the table to shape the global agenda for the CX business. A passion for research, creativity and curiosity is a must. You will leverage your deep industry knowledge and network to scale our business, attract the very best talent and accelerate our growth by delivering measurable client business impact and a best-in-class employee experience.

If you are passionate about making true client impact, have a track record in driving strategic growth, proven success in building high performing, diverse A-teams, and can motivate and engage talent to reach their highest potential - then you should not miss this opportunity.

What you can expect to be doing:

TALENT GROWTH & TEAM MANAGEMENT

• Personify the One Ipsos model to work in close collaboration with the other Business Lines, Operations, and Support Teams to maximize our overall North America and Global company success 
• Role model our leadership behaviors and Ipsos Values (Integrity, Curiosity, Collaboration, Entrepreneurial Spirit, Client First), to develop our next generation of leaders through continuous coaching and development to ensure continuity in succession plans for critical roles 
• Build a continuous pipeline of A-players as potential candidates for the most critical roles to strengthen our critical talent capabilities for our future 
• Communicate and engage with employees at all levels to inspire and create confidence 
• Partner with HR on leading organizational change and activating employee engagement strategies

CLIENT GROWTH 

• Plans and effectively executes a programmatic approach to grow our business  
• Create account growth strategies for key clients that will drive revenue year over year via repeat business.  Prioritize client relationship efforts with the greatest ROI, strengthening ties with influencers/decision makers within client organizations.   
• Design and deliver scalable sales enablement programs to effectively position our creative capabilities with clients and prospects.    
• Oversee and ignite major proposals and opportunities for new creative research programs, ensuring they are thoughtfully designed, competitively priced, and effectively pitched to clients for high win rates 
• Collaborates with other service lines and Ipsos’ Client organization, to position our offering in a more integrated and coordinated way and to address C-Level clients’ end-to-end business problems, in a differentiated way vs. our competitors

OFFER & DELIVERY 

• Deploy existing global services in CX and help to optimize solution design and delivery—as well as support development of new solutions in collaboration with leading edge clients and the global services line team to create future-proofed, highly differentiated offerings and scalable capabilities 
• Identify opportunities to remove complexity, drive efficiency, and increase profitability to fund innovation for accelerated growth 
• Provide thought leadership and deliver presentations to clients (partnering with our marketing team on representing Ipsos at conferences, networking events and in the media) 
• Be a brand ambassador representing Ipsos externally at conferences, networking events and in the media  
• Enhance strong, differentiated market presence with team visibility, thought leadership, market superiority

 

This might be the job for you if you have:

• 15+ years’ experience including: 
  • Client relationship management 
  • Business strategy and growth planning  
  • Extensive people management  
  • P&L management / responsibility
• Success in a general management role of similar size and scope 
• Strong team leadership skills with experience in mentoring and developing leaders and their teams 
• Deep experience and understandi