Senior Associate Customer Service

Overview

Are you ready for your next challenge? Be part of an excellent team! Join Celanese Business Solutions Budapest, as

 

Senior Associate Customer Service

Responsibilities

YOU will be involved in the following tasks

 

• Ensure perfect fulfilment of orders from order receipt to delivery and resolve issues as required
• Covering your own client portfolio and keeping a good relationship with both external and internal stakeholders
• Coordinate all load and shipment processes with local plant / warehouse personnel and carriers to ensure on time delivery to customer
• Proactively monitor open orders and deliveries to avoid and resolve issues at the earliest possibility and mitigate negative impact of unavoidable disturbances
• Key transactional contact for customers and 3rd party logistics service providers
• Maintain key internal relationships including business, sales, supply chain planning, product management, credit, financial shared services, and logistics procurement and further functions.
• Update customer master information in SAP                                                                                       
• Process billing related adjustments (e.g. returns, credit/debits)
• Where necessary support sales representatives and business line managers with order related reports, data analysis and customer communication.
• Ensure adherence to all Safety and Compliance written standard operating procedures and controls, trade compliance, customs compliance, transportation and logistics regulations, Sarbanes Oxley, Dangerous Goods regulations, Responsible Care and ISO 9000
• Ensure adherence to defined operational escalation process to leads, regional experts and plant personnel when encountering unforeseen delays in shipping from plant and ultimate delivery to customer.  Manage exceptions and emergency situations
• Assist with resolution of freight invoice discrepancies
• Assist with inventory reconciliations
• Document, investigate and follow up of internal and external complaints
• Recommend process improvement including investigation of quality failures and the development of preventive and corrective actions for quality failures

Qualifications

What YOU will bring to the team

 

• College/university degree
• Fluent English, further languages are a benefit
• SAP knowledge is an advantage
• Troubleshooting/problem solving skills
• Ability to build relationships
• Customer Service experience is an advantage
• Good communicatonal skills
• Precise, detail-focused
• Ability to multitasking
• Able to cope with stress
• Positive attitude, friendly, empathy
• Accountibility and ownership

 In exchange we offer YOU the following benefits

• Cafeteria and Private Health Care Insurance
• Flexible working arrangements and home office possibilities
• Structured onboarding support
• Diverse career paths (people management, subject matter expert)
• Development opportunities (free language courses, online learning courses)
• Company events, CSR activities and possibility to join social groups

 

 

 

About Celanese

We create chemistry but we are much more than a chemistry company We’re engineers, scientists, technical experts and logistics specialist. We have more than 100 years of experience, a global network and a great passion for chemistry that comes from the heart. This is how we make sure that our plastics drive the cars of tomorrow, that our emulsions make interior paints even more eco-friendly and that our sweeteners reduce sugar also in your food products. Headquartered in Dallas (Texas) our global network includes around 8,500 employees, more than 80 locations in 20 countries with 3 global service centers Budapest, Nanjing, Irving.

About CBSCBS (Celanese Business Solutions) Budapest is more than a shared service center. In our team, you’ll be a true partner to Celanese, a leading chemistry company, and join us in improving the world through innovation. You’ll bring world-class solutions to our customers by our end to end processes, and your great ideas will be welcome. You’ll have career defining moments helped by our culture of continuous improvement, and as one of our best talents, you’ll grow through cross-functional and international opportunities. You’ll feel like you belong in our diverse community. You’ll enjoy our commitment to wellbeing, flexible working conditions and our exceptional green office that guarantee a great work exp