Customer Service Representative - Retail Sales - Corporate Office (Austin, MN)

CUSTOMER SERVICE REPRESENTATIVE – RETAIL SALES – CORPORATE OFFICE (AUSTIN, MN)

HORMEL FOODS CORPORATION

To save time applying, Hormel Foods does not offer sponsorship of job applicants for employment-based visas for this position at this time. 

ABOUT HORMEL FOODS 

Hormel Foods Corporation, based in Austin, Minnesota, is a global branded food company with approximately $12 billion in annual revenue across more than 80 countries worldwide. Its brands include Planters®, Skippy®, SPAM®, Hormel® Natural Choice®, Applegate®, Wholly®, Hormel® Black Label®, Columbus®, Jennie-O® and more than 30 other beloved brands. The company is a member of the S&P 500 Index and the S&P 500 Dividend Aristocrats, was named one of the best companies to work for by U.S. News & World Report, one of America’s most responsible companies by Newsweek, recognized by TIME magazine as one of the World’s Best Companies, and has received numerous other awards and accolades for its corporate responsibility and community service efforts. For more information, visit www.hormelfoods.com. 

SUMMARY:

We’re seeking a highly organized and detail-oriented Customer Service Representative to support our FARM (Fresh and Ready Meats) Sales Team, serving as a critical link between customers, sales, and supply chain to ensure the accurate and seamless execution of fresh and flavored meat orders. In this role, you’ll play a key part in maintaining strong customer relationships while managing order flow, supporting pricing communication, and coordinating logistics with precision. This position is especially important as we prepare for our upcoming Order-to-Cash (OTC) system go-live, where you will help drive a smooth transition by ensuring order accuracy, supporting new processes, and maintaining continuity of service with minimal disruption. Your work directly enables our ability to deliver the right products at the right time and price, while supporting operational stability and allowing the sales team to stay focused on growth and customer engagement. 

Typical Responsibilities

Customer & Account Support

• Serve as a point of contact for key customers including national and regional retailers and distributors
• Build strong relationships by providing timely, accurate, and responsive service

Order Management & Execution

• Process and manage customer and internal orders from entry through fulfillment
• Enter orders into the system (mainframe transitioning to OTC environment) with a high degree of accuracy
• Align orders with inventory availability, plant sourcing, and code date requirements

Logistics Coordination

• Determine optimal plant shipping locations
• Coordinate delivery schedules to meet customer expectations
• Help maintain consistent order flow and execution

Pricing & Sales Coordination

• Apply understanding of pricing structures and market fluctuations
• Communicate pricing and feature quotes to customers as directed by Sales
• Ensure alignment between quotes, orders, and invoicing

Sales Administration Support

• Provide administrative support to the sales team, including: 
  • Scheduling meetings and customer visits
  • Support Retail sales administrative cross functional responsibilities
• Help improve and standardize sales processes and execution workflows

OTC System Transition Support

• Support the Order-to-Cash (OTC) implementation by: 
  • Ensuring accurate order entry and system adoption
  • Maintaining continuity of customer service during transition
  • Helping reduce execution risk and supporting team capacity
     

QUALIFICATIONS: 

Required

• Strong computer proficiency (Microsoft Office and systems-based work)
• Proven customer service experience
• Excellent communication and interpersonal skills
• Strong organization and multitasking ability in a fast-paced environment 
• Demonstrated problem-solving and analytical thinking skills 
• Ability to take initiative and work well in a team environment 
• Applicants must not now, or at any time in the future, require sponsorship for a work visa
• Applicants must be authorized to work in the United States for any employer