Senior Medical Assistant - Fayetteville, NC

Opportunities with Logistics Health Incorporated (LHI), part of the Optum family of business. We're dedicated to simplifying the logistics of complex workforce health programs with cost-effective solutions and a seamless distribution process. With offices in La Crosse, WI, a satellite office in Chicago and remote employees throughout the country, we have a variety of rewarding career opportunities for you. Elevate your career as you help us create a healthier tomorrow for everyone and discover the meaning behind Caring. Connecting. Growing together.

The Optum Serve Medical Assistant for the Dedicated network provides clinically competent delivery of quality medical care services required during Optum Serve operations within their scope of practice. The MA working at any Optum Serve site is responsible for safe patient care and ensuring adherence to all Optum Serve Policies and Procedures. All Optum Serve on-site staff and contractors must be fully vaccinated per CDC guidelines. Contracts Serviced: Multiple 

Location: Optum - 1991 Fordham Dr. Village Green Building 1 Suite 201 Fayetteville, NC 28304

Schedule: Monday - Friday, 8:00 a.m. - 5:00 p.m.

Primary Responsibilities:

This role is patient-facing and can require working in a clinical setting. It is customer-facing with high expectations for operational excellence. Hours may vary based on location, patient volume, and business needs. This list of essential functions is not exhaustive and may be supplemented and changed as necessary

• Critical Thinking and Problem-Solving: Exhibit excellent critical thinking, problem-solving, verbal and written communication skills, in addition to attention to detail
• Customer Service, Compassion, and Teamwork: Build rapport with team members, internal and external customers, and management by demonstrating a strong customer service orientation and genuine compassion. Provide empathetic and patient-centered care, ensuring that all interactions are respectful, supportive, and focused on the well-being of patients and colleagues. Foster a collaborative team environment by actively participating in team activities, supporting colleagues, and contributing to a positive and cohesive work atmosphere
• Professionalism: Always act professionally with minimal supervision as a representative of Optum Serve
• Organizational Skills: Possess strong organizational skills and the ability to prioritize and solve moderately complex problems while working both independently and collaboratively with others. Organize workload, set priorities, complete assignments in a timely manner, and utilize resources appropriately while complying with organizational standards
• Compliance: Maintain compliance with Optum Serve and Federal, State, and Local regulatory, contractual, and organizational guidelines including HIPAA as outlined in training and policies/procedures, quality assurance, and improvement processes. Abide by all Optum Serve and Contractual policies and procedures to comply with all infection control, quality assurance, and protocols
• Punctuality: Be punctual for work attendance and abide by the work schedule. Be present and remain on site during scheduled hours
• Language Skills: If fluent in other languages, assist patients and providers with translation as necessary and to the limit allowed by qualifications/certification
• Reporting: Work with providers and operational teams to ensure reports are submitted timely and accurately. Assist in the preparation and delivery of reports for all lines of business
• N95 Fit Testing: Provide proof of or be N95 Fit Tested depending on the scope of operations
• Collaboration and Compliance: Partner with Clinical Quality Leadership and other healthcare professionals to ensure compliance with all clinical policies and training programs, maintain and enhance quality assurance processes, adhere to best practices and clinical guidelines, participate in performance improvement initiatives, engage in continuous professional development
• Patient Care and Support: Provide support to providers and other clinical/nonclinical staff members. Direct individual patient care activities and coordinate with other staff members as required and within the appropriate scope of practice. Direct individual patient care activities and coordination including interviewing patients, measuring vital signs and records information on patient's charts, drawing and collecting blood samples from patients, preparing specimens for laboratory analysis/ complete lab requisitions, and conducting a variety of d