Application Support Agent

<h3>Company Description</h3><p>We are Netcompany-Intrasoft, a leading European IT Solutions and Services Group with strong international presence and expertise, offering innovative and added-value solutions of the highest quality to a wide range of international and national public and private organizations. More than 500 organizations in over 70 countries worldwide have chosen the company's services and solutions to fulfill their business needs.</p><p>For more information regarding our company, current projects, and openings around Europe, please consult our website: <a href="http://www.netcompany-intrasoft.com/">www.netcompany-intrasoft.com</a>.</p><h3>Job Description</h3><p><strong>A day in the life of an Application Support Agent</strong></p><p>Τhe <strong>Applicative Support Agent</strong> will ensure handling of tickets at 2nd level support and leasing with developers and business team.</p><p><strong>Your main duties will be to:</strong></p><ul><li>Receive incidents/requests via ticketing system</li><li>Forward incidents/requests to other support services</li><li>Manage and follow-up of registered incidents</li><li>Create tickets, ensuring full traceability (logical link, reference) between the different ticketing systems</li><li>Contact/respond to the end-users via the ticketing system</li><li>Assess the priority of the tickets for different ticketing systems</li></ul><p>By joining Netcompany - Intrasoft, the leading IT company in Greece, you will be part of a hub of 1.700+ tech enthusiasts. You will work using cutting-edge technologies that contribute to the design and delivery of solutions and products for challenging, large-scale IT projects, that affect the lives of millions of citizens around the globe.  </p><h3>Qualifications</h3><p><strong>If you </strong><strong>have:</strong></p><ul><li>IT degree or degree in relevant field</li><li>Comprehension of ITIL support processes (incident management, problem management, Change management)</li><li>Experience in Ticketing System (eg: JIRA)</li><li>Knowledge of Database Administration (SQL)</li><li>Ability to learn and understand the business processes and rules underlying the workflows of the used application</li><li>Excellent command of the English language (written &amp; oral)</li><li>The competence to structure information in writing </li><li>Good communication and interaction skills</li><li>The capability to work in a multi-cultural environment</li><li>The capacity to work according to processes and procedures</li></ul><p><strong>…then this position is suitable for you!</strong></p><p><strong>It would also be a plus if you </strong><strong>had:</strong></p><ul><li>ISTQB® Certification</li></ul><p><strong>This position comes with </strong></p><ul><li>Competitive compensation packages</li><li>Continuous learning (with the most modern methods - unlimited access to Udemy for Business), and fast career growth</li><li>Interesting and challenging tasks within large-scale projects</li><li>An international dynamic within a fast-paced working environment</li><li>The opportunity to work in a diverse environment with talented colleagues</li></ul><h3>Additional Information</h3><p>We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. At Netcompany-Intrasoft we respect human rights as part of our culture, and we focus on creating a positive workplace in which all employees are valued and where diversity and inclusivity are welcomed.</p><p>The safety and well-being of our employees remain our top priority. Please note that Netcompany-Intrasoft’s recruitment process is being conducted virtually due to preventive measures against the Covid-19 pandemic.</p><p><strong>#LI-GK1</strong></p><p><strong>Our culture</strong></p><p>Our people are the most important element of our success. Our work life is well defined by our set of fundamental <strong>Values</strong>: <a href="https://bit.ly/3SSbBzU">https://bit.ly/3SSbBzU</a> </p><p><strong> #BePartOfSomethingGreat!</strong></p><p><strong>*Please submit your CV in English</strong></p><p><strong>All applications will be treated as strictly confidential.</strong></p>