Jobs and Careers
SD
Senior Technical Consultant - ServiceNow
SDI Presence LLCUnited States, United Statesfull_timeVerifiedPosted 22 Apr 2026
💰 $150,000/yr($140,000/yr – $150,000/yr)
About the role
CompanySDI Presence LLC is a leading IT services firm that leverages its strong team presence to advance clients toward a secure digital enterprise. With a 30-year corporate resume, SDI delivers multi and hybrid cloud infrastructure managed services, consulting and advisory solutions, work and asset management solutions, and application modernization and managed services. SDI serves major airports, utilities, commercial real estate portfolios, and government agencies across the U.S. Visit us at www.sdipresence.com and connect with us on X and LINKEDIN. SummaryThe Senior Technical Consultant (ServiceNow) will lead technical delivery, support platform operations, and mentor junior team members. This role serves as the bridge between stakeholders, platform administration, and development, ensuring work is properly triaged, defined, and delivered with quality.The ideal candidate combines hands-on development expertise, strong business acumen, and generalist knowledge across the ServiceNow platform to drive scalable, sustainable solutions. SDI Presence Offers:
- A Competitive Salary range: $140,000 - $150,000/year
- Base salary may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonuses or commissions.
- Medical, Dental, Vision, company-provided Life Insurance, Short and long-term disability. Matched Retirement Savings, Wellness Program, Paid time off and much more!
- Partner with stakeholders to gather requirements and define outcomes
- Lead workshops and align on scope, priorities, and definition of done
- Translate business needs into clear, actionable technical solutions
- Provide mentorship and oversight to an entry-level apprentice administrator
- Guide the admin in acting as the first line of support, including:
- Ticket intake, triage, and prioritization
- Initial troubleshooting
- Routing work to developers
- Ensure all work is clearly defined and properly scoped before development
- Design and guide solutions across ServiceNow workflows, including:
- ITSM, ITOM, ITAM, SPM, and SecOps
- Maintain a generalist understanding across modules to support cross-functional delivery
- Ensure solutions align with best practices and long-term scalability
- Perform and guide development including:
- Business Rules, Client Scripts, Script Includes
- Flow Designer and integrations
- Review and validate developer work to ensure quality and standards
- Troubleshoot complex issues and drive resolution
- Enforce platform standards and best practices
- Ensure proper balance between configuration and customization
- Reduce technical debt and maintain platform health
- Mentor junior team members and support skill development
- Promote structured processes for intake, triage, and delivery
- Enable a scalable and efficient team operating model
- 5–8+ years of ServiceNow experience
- Strong hands-on development expertise
- Client-facing consulting experience
- Generalist knowledge across ITSM, ITOM, ITAM, SPM, and SecOps
- Experience leading delivery and guiding teams
- ServiceNow CSA
- ServiceNow CAD
- One or more CIS certifications (ITSM, ITOM, ITAM, SPM, secOps)
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s