Administrative Assistant and Shipping and Receiving (Instrument Technologies Inc.)

Are you passionate about delivering top-notch customer service and shipping and receiving in a dynamic, fast-paced environment? We're looking for a motivated and customer-centric professional to join our growing team! In this role, you'll play a key part in supporting our customers, addressing their needs, and ensuring seamless experiences that drive satisfaction and loyalty. If you thrive on problem-solving and building positive relationships, this is the perfect opportunity to make an impact. 

Administrative Assistant Key Responsibilities: 

• Manage incoming customer inquiries through phone and email with efficiency and empathy. 

• Assist customers with service-related questions and provide clear, helpful information. 

• Deliver timely and precise responses to all customer queries. 

• Prepare and send quotes to existing and prospective customers 

• Conduct follow-ups on quotes via phone or email to nurture leads and close opportunities. 

• Receive, review, and verify Purchase Orders for accuracy and completeness. 

• Generate Purchase Orders for necessary supplies and materials. 

• Address and resolve customer complaints or issues professionally and efficiently. 

• Keep customer records up-to-date and accurate in our systems. 

• Work collaboratively with team members to enhance overall customer satisfaction. 

• Scheduling field technicians efficiently within customer timelines.  

Shipping & Receiving Responsibilities: 

• Receive and verify incoming equipment against packing lists or work orders. 

• Perform initial condition checks and document any damage or missing components. 

• Enter equipment details into the laboratory system and generate work orders. 

• Apply labels, barcodes, and status tags to maintain traceability. 

• Communicate discrepancies or issues to customers, technicians, or customer service teams. 

• Maintain a clean, organized, and safe receiving area. 

Qualifications: 

• 2+ years of experience in customer service and shipping and receiving role  

• 1+ years of administrative experience, preferably in a related field (e.g., calibration, technical services, etc.)  

• 1+ years of invoicing experience 

• 1+ years of experience generating quotes for customers  

• Strong organizational and time-management skills with exceptional attention to detail  

• Excellent communication skills, both written and verbal  

• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook). NetSuite experience a plus.  

• Highly responsive, detail-oriented, and efficient in completing tasks  

• Ability to prioritize tasks effectively and manage multiple customer needs simultaneously  

• Comfortable working in a technical or service-based business environment  

• Professional demeanor with a positive attitude and the ability to adapt in a dynamic setting  

• Customer-service-oriented with a positive and proactive approach  

• High school diploma or equivalent   

• Ability to lift 25 lbs. 

About Us: 

Accredited Labs is a trusted provider of accredited calibration services. Our expertise in precision calibration is marked by innovation, quality, and our dedication to customer satisfaction.  

We are a network of calibration companies that blends local relationships with the reliability and resources of a national brand. We partner with established regional l