Technical Support Engineer

Company Description

BEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying, loading, palletising, packaging, sortation and distribution technology. BEUMER Group offers the right solution for almost every logistic challenge. We are a family owned, intralogistics leader, where tradition and innovation go hand in hand. We are proud of what our employees create each day. Integrity, Inspiration, Quality and Teamwork!

Job Description

General Responsibility

The Technical Support Engineer is a hands-on position requiring excellent technical, organizational, and communication skills. The Technical Support Engineer applies sound electrical and controls experience and builds upon your capacity to support our hotline team based upon the needs of our clients within North America, Mexico, and Central America regions.  

Additionally, the Technical Support Engineer is responsible for the coordination and execution of hotline services to support our expanding and legacy customer base. The focus of this position will be on the development of this group in terms of process, organization, training, reporting and coordination with our European hotline groups.  

The Technical Support Engineer will assist in BEUMER's growth by satisfying the needs of our clients within North America, Mexico, and Central America regions in an effort to localize the resources in our region. 

This position offers the opportunity for substantial career development and will work with the full range of technical resources including Mechanical Engineering, Software Developers, Electrical Engineering, Project Management as well as Customer Support personnel.

Aspects of this responsibility will involve additional training and or site visits that will require extensive travel. The majority of this training will be within North America, but will also require extensive international travel.

Responsibilities

• Ability to learn and understand electrical and control aspects of installed systems
• Access and troubleshooting of electro-mechanical components and systems, including PLC and PC communications
• Understanding system applications and how they translate into operational and functional requirements
• Effective, courteous communication with customers and provide technical expertise to guide and aid in issue resolution
• Investigate a root cause analysis or develop another corrective action in resolving issues
• Communicate and coordinate problem resolution actions with engineering, customer support, and other personnel to resolve issues
• Interpret maintenance manuals, schematics, wiring diagrams and other documentation
• Instructs and directs workers in servicing and repairing equipment
• Consults with Engineering personnel to resolve unusual problems in system operation and maintenance
• May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance
• Understand electrical drawings and specifications as they relate to machine control programming
• Develop and implement strategies and standards for training, skills matrix, response and reporting
• Utilize best practices with our European hotline and technical groups
• Utilize stage gate process in regard to hotline and new systems
• Utilize best practices of Service Now, as defined by Technical Team Leader
• May be assigned to special projects or required to perform other duties not listed above, which may vary from time to time as determined by management, to meet company needs

Qualifications

Required Skills and Abilities

• Associates or Bachelor’s Degree in Electrical Engineering, Engineering Technology, technical courses of study or other combinations of experience and training that meet the minimum requirements
• Strong time management and customer service skills

• Attention to detail

• Strong communication skills: verbal, written and interpersonal

• Ability to handle multiple tasks and work under pressure; sense of both urgency and thoroughness

• Professional, positive, and energetic attitude
• Self-motivated, trustworthy, respectful of others

Knowledge of:

• Strong PC skills (Windows, Word, Excel, remote capabilities)
• Strong understanding of industrial power, electrical and control circuits and devices
• Good understanding of networks and networking
• Demonstrated capability in PLC programming, with specific focus on SCO Unix, Linux, Siemens, and Allen Bradley based systems
• Ability to interpret schematics, diagrams and other documentation

Ability to:

• Attention to d