IT Business Process Administrator

Nashville, Tennessee

Job Description

We are seeking a highly skilled and versatile individual with a blend of technical and functional expertise in ServiceNow. This role blends deep platform administration, solution architecture, and hands-on development to manage enterprise-grade implementations across ITSM, ITAM, SPM, and emerging AI/automation workstreams.

Key Responsibilities: 

• Develop quality software and web applications; Analyze and maintain existing software applications

• Design highly scalable, testable code; Discover and fix programming bugs

• 3rd party integration development (REST, SOAP, mid servers, etc)

• Manage scalable ServiceNow solutions across ITSM, ITAM, SPM, and emerging AI/automation workstreams

• Platform administration including instance health, upgrade planning, patch management, and platform governance

• Design and develop complex customizations: business rules, client scripts, script includes, UI policies, ACLs, Flow Designer, and Integration Hub spokes

• Work independently with customers on implementations and remote services

• Troubleshoot basic configuration/script issues

• Attend requirements review and validation sessions as needed; Participate in SCRUM calls

• Utilize strong written and verbal communication skills

• Stay on time and on task with assigned customer work

• Proven experience in ServiceNow platform capabilities and product offerings, including but not limited to ITSM, ITAM, SPM, GRC, ITOM, and App Engine.

• Hands-on experience implementing at least one ServiceNow product offering

Requirements: 

• 7+ years in enterprise technology, with a minimum of 4 years hands-on ServiceNow development and administration; Minimum 2 years supporting legal or professional services environments

• ServiceNow Certified System Administrator (CSA) required; Certified Application Developer (CAD) strongly preferred

• Proven experience across multiple ServiceNow product suites: ITSM, ITAM, SPM, ITOM, GRC, or App Engine;

• Experience with ServiceNow AI/automation capabilities — Virtual Agent, Predictive Intelligence, Now Assist — a plus

• Strong command of JavaScript, REST/SOAP integrations, and ServiceNow scripting APIs

• Exceptional written and verbal communication skills; comfortable presenting to senior stakeholders; Strong problem-solving abilities to address complex IT challenges

The expected salary range for this position is $110,000 - $135,000.  Final compensation will be determined based on several factors, including but not limited to, relevant experience, qualifications, skill set, and geographic location.

Pillsbury Winthrop Shaw Pittman LLP is an Equal Opportunity Employer.

If you require an accommodation in order to apply for a position, please contact us at PillsburyWorkday@pillsburylaw.com.