Director, Global Billing and Collections - US Remote

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description
 

Sprinklr is looking for an experienced and driven Director, Credit & Collections to join our team. 

The Director will play a key role within the Order to Cash team and broader Finance organization to provide real-time support and analytics.   Reporting to the VP of Revenue Accounting, you will lead a team of analysts across multiple time zones to scale and automate day to day operations, month-end close activities, as well as support strategic initiatives across the organization.  

What it looks like: 

• Refinement and enforcement of credit and collections policy that mitigates company risk and exposure. 

• Manage and build a robust collection team with a global footprint. 

• Develop, track, and report regular updates to senior management of KPIs, analysis, and trends. 

• Responsibility for cash forecasting, DSO, Aging profiles, and trend analysis. 

• Ownership of deliverables to internal and external audits that are complete and accurate. 

• Manage collections escalations from internal and external stakeholders in a timely manner while upholding and maintaining the interests of the company. 

• Partner with FP&A to develop accurate collections targets. 

• Partner with customer-facing teams, building strong relationships both internally and with customers. 

• Hire, lead, and mentor talent, enhance performance, achieve career aspirations and ensure succession planning in high impact roles. 

Your Experience: 

• Minimum of 10+ years of experience in collections in enterprise SaaS. 

• Knowledge and experience with NetSuite, Salesforce, Power BI is a plus. 

• Intermediate to Advanced Excel Skills. 

• Experience in high-growth technology (or similar) companies is a plus. 

• Proven track record of leading successful collections teams. 

• Understanding of month end close, GAAP, SOX and audit concepts and requirements as it relates to Billing and Collections. 

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-s