Part-Time Account Service Representative (Call Center) - Outbound (162ASRO1)

***THIS IS A PART TIME POSITION, ONLY APPLY IF INTERESTED IN WORKING PART TIME***

THIS POSITION IS NOT REMOTE

Location: One South St, Baltimore, MD 21202

Schedule A:

Mon: 10am-3pm |Tues: 10am-3pm |Weds: 10am-3pm | Thur: 1pm-5pm | Fri: 10am-3pm | Sat: 10am-1pm (Alternating Saturdays)

Schedule B:

Mon: 9am-2pm |Tues:1pm-5pm | Weds: 9am-2pm | Thur: 1pm-5pm | Fri: 9am-2pm | Sat: 10am-1pm (Alternating Saturdays)

RESPONSIBILITIES:

Under general supervision projecting a professional company image through telephone interactions with members. Performs outbound calling efforts and provides quality service to existing members by phone. The quality service provided will be accurate, efficient, and professional to consistently "delight" the member. Ability to survey and educate members. In addition to cross-selling available products based on the needs of the member, be able to investigate and resolve concerns pertaining to account status, products and services. Must demonstrate excellent phone and communication skills.

QUALIFICATIONS:

• Minimum H.S. diploma, 18 months call center experience strongly preferred and 1-yr customer service experience required
• Exceptional customer service and interpersonal phone etiquette skills
• Strong computer application skills
• Strong oral/written communication skills
• Must be results oriented
• Quick learner and motivated to be a consistent performer
• Attendance and punctuality are a must

COMPENSATION

Salary Range per hour, depending on experience and qualifications

• Account Services Representative Outbound (Part-Time) - $16.00 - $19.61

BENEFITS AT MECU CREDIT UNION

At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to:

• Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage.
• 401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement.
• Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind.
• Tuition Assistance: Continue your education and professional development with our tuition assistance program.
• Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP.
• Parking Discounts: Enjoy discounted parking to make commuting easier.
• Long-Term Care Insurance: Prepare for the future with long-term care coverage options.
• Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work-life balance.

Join MECU and en