Field Service Technician Digital Printing

BBN Bobst Benelux (Belgium) Apply now BOBST is working on the development and production of state-of-the-art digital printing machines for the label industry. BOBST is a global player in the printing market and in order to support our fast-growing business, we are looking for a professional and highly motivated Field Service Technician for Belgium, who is also willing to travel to other regions if needed. Position Summary
The Field Service Technician is an expert on Digital Printing machines. This role provides technical support to customers and ensures that the most accurate technical information on the equipment status of customers is available on a real-time basis. The position provides timely and efficient machine repair, installation, upgrade and training services for customers as the front-line representative of BOBST. The Field Service Technician works closely with his/her supervisor, colleagues, and internal customers to ensure a constant and accurate exchange of technical information. The ultimate goal is to ensure that customer needs and expectations are met, based on the customer’s expectations and the internal service objectives.

The Field Service Technician is a team player. He/she takes responsibility for providing excellent customer service. The Field Service Technician is flexible with the customer and balances patience and professionalism while driving for solutions with demonstrated urgency. The ability to follow-up on all activities and projects with all internal and external customers is a key expectation of this role.
Your Responsibilities:

• Fast-acting on customer service requests
• Ensure Customer Satisfaction
• Installation and commissioning of new machines
• Customer’s remote support
• Escalation of recurring problems
• Processes optimization, standardization, and continuous improvement
• Maintenance level 2
• Providing preventive and reactive service (machines repairs), troubleshooting, training and mentoring & training other Field Service Technicians (technical aspects)

Your qualifications:

• Strong mechanical, process and/or electronics background
• Good knowledge of MS office
• Team player and a good communicator
• Customer service oriented
• Able to work under pressure
• Versatile, autonomous and rigorous
• Min 5 years in Field Service
• Fluent in local language and English is required. Any other language will be considered as an advantage
• Valid driver’s license and good driving record is required
• Willing to travel to Customer site within a predefined area of Service

We value the following experience:

• Knowledge in automation
• Previous service experience in digital printing platforms (preferable Inkjet technology)

We offer:
We offer an interesting and challenging position in a young, dynamic and fast-growing international environment. For more than 130 years, and over 50 countries, BOBST has always been at the forefront of innovation and we want to accelerate connectivity, digitalization, automation and sustainability to make packaging better than ever.
BOBST is one of the world’s leading suppliers of equipment and services to packaging and label manufacturers in the folding carton, corrugated board and flexible materials industries. Join our highly qualified staff and together, let’s shape the future of the packaging world.

Apply now

Follow us

Working at BOBST: The Guided Tour