Senior Product Marketing Manager

About Reputation

Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more.

Reputation continues to earn recognition as a trusted leader in both innovation and partnership. Most recently, the company was named an Inc. Power Partner, a distinction awarded to B2B organizations with a proven track record of helping clients thrive. Reputation was also officially Certified™ as a Great Place to Work, reflecting its commitment to cultivating a world-class culture that fuels long-term success for employees and customers alike.

Why work at Reputation?

• Reputation has achieved substantial annual recurring revenue from Global Fortune 1000 companies and continues to grow worldwide.

• We've secured significant funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including a major equity financing from Marlin Equity Partners in January 2022. 

• Reputation is trusted by more than 250 partners, including Google, Meta, Yelp, Apple Business Connect, Healthgrades and Entrata.

• The platform is used by major automotive OEMs and thousands of their new vehicle dealerships. Additionally hundreds of healthcare systems and their locations, along with top property management firms have integrated Reputation within their organizations.

• Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.

• Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

• Our Mission: Help businesses always know what their customers are saying about them and always act on that feedback

Job Summary:

We are seeking an articulate, creative and high energy Senior ​Product Marketing Manager ​to develop and execute go-to-market plans for our Reputation Management platform. This position reports to the ​Director of Product Marketing​ with responsibilities that include the development and execution of product launches, sales enablement, product collateral, and competitive analysis.

The ideal candidate is high energy, vocal, well written and is known for being the "​glue"​ in cross-functional team situations. We are expecting the candidate to whip up a new pitch deck, write a blog or work on an RFP response without breaking a sweat. 

Responsibilities:

• Optimize and execute launches; particular expertise with high-velocity/high volumes of product updates.

• Develop product collateral in the form of presentations, how-to guides, release notes, FAQs, white papers, and case studies that highlight Reputation's value proposition, key differentiators, and benefits vis-a-vis the competition.

• Serve as a subject matter expert to allow the sales, marketing, and customer success organizations to articulate Reputation's platform features and advantages to their customers.

• Perform on-going market research and articulate competitive differentiators to internal teams and customers.

• Work with Product Management to tie product innovation to customer value; establish a continuous feedback loop (encompassing market trends, customer needs, and competitive factors) to influence the product road map toward market opportunities.

• Additional duties as assigned. 

Qualifications:

• 5+ years of related product or solutions marketing experience.

• Ability to turn a rich and fast-evolving combination of product features and customer stories into compelling, differentiated, and powerful product messages.

• Outstanding written and verbal communication skills.