Membership Relations Field Representative

Overview

 

Membership Relations Field Representative

 

Location: Remote — Reporting to Danville, IL (Statewide Illinois territory)

Schedule: Monday–Friday (Flexible based on travel and member needs)

Salary Range: $65,000–$75,000

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

 

We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee‑owners are empowered to grow, collaborate, and make meaningful contributions every day.

 

Job Summary

 

The Membership Relations Field Representative is responsible for developing, maintaining, and strengthening relationships with municipal members throughout the state of Illinois through frequent on‑site engagement and proactive outreach.

 

This role serves as the primary face‑to‑face contact for existing members while also supporting new member development and retention efforts.

 

This is a remote role with approximately 80% travel throughout Illinois, reporting to the Danville, IL branch. The position requires strong relationship‑building skills, knowledge of insurance or risk programs, and the ability to work independently while collaborating with internal teams and service providers. An Illinois Producer License is required or the ability to obtain within the first 90 days of employment. 

 

Responsibilities

 

• Conduct on‑site visits with all assigned members throughout Illinois

• Build and maintain strong relationships with municipal officials and key stakeholders

• Coordinate member visits with service providers to ensure a unified service experience

• Utilize a structured visit checklist to guide and document member meetings

• Identify opportunities to support member retention through proactive engagement

• Prospect and generate new member opportunities through outreach, networking, and relationship building

• Assist with gathering and coordinating underwriting information for prospective members

• Support service providers during marketing presentations and onboarding for new members

• Monitor member needs related to coverage, claims, loss control, and service expectations

• Communicate member feedback and recommended program adjustments to service partners

• Deliver and explain renewal materials, reports, and billing documentation as required

• Attend evening council, committee, and association meetings as necessary

• Maintain organized records of member interactions and follow‑up activities

 

Qualifications

Required:

• Active Illinois Producer License - or the ability to obtain within the first 90 days of employment. 
• Insurance sales or member‑facing relationship management experience
• Willingness and ability to travel approximately 80% of the time statewide
• Strong interpersonal, communication, and relationship‑building skills
• Ability to work independently in a remote, field‑based role
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Reliable, dependable attendance and schedule flexibility
• Professional presence and ability to represent CCMSI with integrity

Nice to Have:

• Bachelor’s degree
• Experience working with Illinois municipalities or governmental entities
• Knowledge of Illinois self‑insurance or risk programs
• Professional designations such as CIC, ARM, or CPCU

Why You’ll Love Working Here

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)• Career growth: Internal training and development opportunities• Culture: A supportive, team‑based work environment

How We Measure Success

At CCMSI, success in membership relations is driven by trust and engagement. Perfo