Field Service Coordinator

Barnes Molding Solutions seeks a talented, self-driven and high – energy individual to serve as a Service Coordinator for the Livonia Service Center. In this on-site  role, the position will be responsible for supporting both internal and external customers from a customer service department as well as a project manager perspective. The Field Service Coordinator serves as the first point of customer contact ensuring they are assisted and supported. If you are a disciplined and collaborative individual with a demonstrated passion for servicing the customer, you may be an excellent candidate to join our team. 

 

Core Responsibilities: 

• Interacting with customers, providing information in answer to inquiries about products, accounts and service.
• Perform collection, interpretation and recording of customer supplied data in accordance with company’s guidelines and standards.
• Perform data validation and storage of various project files.
• Review project documents and make necessary revisions.
• Quoting through ERP and customer data management in Salesforce.
• Sort and organize the data while maintaining electronic files of project records.
• Handling and resolving customer complaints, or special orders via email or phone.
• Receiving and processing orders, providing information concerning changes, pricing and shipping.
• Coordinates production of printed materials per customer requirements, such as drawings, bill of materials and spare parts lists.
• Communicates with customers throughout the production process to keep them informed of status of job, to solicit and resolve inquiries and complaints and to obtain customer approvals.
• Determines materials needed for job to ensure orders go into production.
• Other related duties and projects as assigned.
• Provide data management updates in all internal and external meetings as required.
• Analyze data for quality improvement purposes.
• Ensure data management procedures comply with standard company policies.
• Light usage of Solidworks 3D CAD software for file translation, changing file type, and running generic tools

 

Qualifications:

• 2-3 years of related customer service experience.
• The ability to remain calm under pressure and maintain records in a timely and accurate manner.
• Good decision making, communication and computer skills (ERP familiarity and MS Office Suite).
• Sound practical judgment of priorities. Detail oriented and excellent organizational skills.

 

Education Requirements:

• High School Diploma required; Associates Degree preferred