Sr. Product Engineer (KVM)

Primary Roles & Responsibilities:

• Technical Support & Customer Engagement - Provide pre-sales and post-sales technical support to customers and internal teams, handling complex inquiries from product specifications to troubleshooting critical system issues.
• Product Development & Testing - Contribute to new product launches through hardware/software validation, stress testing, bug diagnosis, and comprehensive quality assurance processes.
• License & Tool Management - Maintain operational oversight of Black Box product licensing (e.g. Boxilla and RemoteApp license generation tools), including training operations teams and ensuring proper documentation.
• Regulatory Compliance - Lead certification efforts for EMC, Safety, and Environmental standards including country-specific requirements (e.g. BIS, China RoHS, CB) and maintain compliance with related regulations.
• Firmware & Software Management - Oversee firmware storage, conduct interoperability testing, and manage release processes for software/firmware updates to customers.
• Documentation & Training - Create technical documentation, sales training materials, and customer-facing content while supporting international teams with regulatory classifications.
• Cross-Functional Collaboration - Work with product management, product development, sales, engineering, and operational teams to ensure seamless product lifecycle management and customer satisfaction.
• Competitive Research - Does competitive product analysis and testing, communicates competitive intelligence on features, value propositions, pricing information to product managers and other stakeholders.
• Continuous Learning - Stay current with technologies and trends and incorporate this knowledge into products and solutions to solve customer problems.
• Business Development - Assists with trade show product demo design and presentations as required.

 

Skills, Knowledge, Abilities:

• Excellent written, verbal and listening communication with many diverse stakeholders.
• Self-motivated and driven with a results-driven attitude, market-oriented approach, and a curious mind.
• Experience or certifications in technology hardware computer networking, signal switching, and visualization technologies.  KVM and/or audio/visual product experience is strongly desired.
• Solid teamwork traits and the ability to work collaboratively in a multidisciplinary team environment.
• Strong organizational skills with ability to manage multiple priorities.
• Travel is required, approximately 10% of the time, primarily in North America with occasional international travel.

Education/Experience Requirements:

• 5+ years of experience in a related role in a electronics hardware environment.  Experience working with KVM and/or audio/visual products is strongly preferred.
• Must have strong experience in working with customers and external/internal stakeholders to research and resolve technical concerns.
• 4-year degree in Engineering, Engineering Technology or Computer Science.  Significant experience within this industry may be substituted for candidates with an Associate’s degree in a technical field.
• Must process strong technical knowledge and product engineering, with the ability to learn everything about Black Box’s product lines.
• Must possess strong communication and customer service skills, and be able to serve as a customer advocate when interacting with all other functional areas of the business.  Must skillfully navigate a matrix/cross-functional environment, using influence skills to drive the team to accomplish mutual goals. 
• Able to gather, analyze and use data, facts and input from multiple sources to analyze technical performance data, identifying trends, opportunities, issues, and threats, solve problems, and make timely/informed decisions.
• Self-motivated and driven with a results-driven attitude, market-oriented approach, and a curious mind.  Ability to work effectively in a fast-paced, dynamic environment with multiple competing priorities.
• Understanding of EMC/Safety/Environmental compliance standards and regulatory frameworks for specialized vertical markets (e.g. government, defense, broadcast, etc.)
• Experience with firmware/software testing and technical documentation.
• Strong problem-solving abilities and analytical thinking.

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