Customer Quality Engineer

Company Description

Gerresheimer is a leading global partner to the pharma and healthcare industry. Since its foundation in Germany in 1864, the publicly traded company now operates worldwide with 10,000 employees and generates revenue of €1,4 billion. Gerresheimer’s product portfolio includes pharmaceutical packaging and products for the safe and simple administration of medicines, i.e. insulin pens, inhalers, pre-fillable syringes, injection vials, with manufacturing facilities in Asia, Europe and North-and South America.

Gerresheimer Peachtree City L.P. was established in 1993 in Peachtree City, GA, as part of the Plastics & Devices Division manufacturing and assembling a variety of precision molded plastic parts for various applications in the medical industry. The subsidiary operates in an 87,500 sq. ft. production facility with 200 employees

Job Description

• Quality-related support for a defined product range over the entire product life cycle (internal/external).
• Independent customer complaint processing
• Initiating and contributing to the processing of internal deviations
• Independent processing of change requests
• Independent risk management
• Participation in audits
• Targeted and trusting cooperation with internal and external interfaces (e.g. production areas, TS, CS, plant management, TCC/SEC and especially the customer)
• Implementation of new projects as required and as specified
• Independent compliance with standards, legal regulations (e.g. working time law, occupational safety regulations) and internal regulations (SOPs, BVs, etc.)

Responsible for the topicality of the product-related PMF (taking into account changes and effects on product transfer)

Qualifications

• Knowledge acquired within the framework of at least 3 years of technical (technical) university studies (e.g. mechanical engineering, industrial engineering or similar) and expanded through at least three years of experience in a comparable position.
• This function requires special knowledge in the areas of quality management and project management.
• In-depth knowledge of manufacturing processes (e.g. products and processes)
• In-depth knowledge of relevant QM guidelines
• In-depth knowledge of relevant EDP/IT applications (e.g. Office programs, MES, QM system)
• In-depth knowledge of customer relationship management in the technical environment
• In-depth knowledge of statistical QM methods
• Confident and representative appearance
• Very good communication skills
• Distinctive ability to work in a team
• Very good problem-solving skills and knowledge of conflict management
• Very good knowledge of English (spoken and written)
• Very good understanding of the preparation of technical reports (executive summary)
• Very good moderation and presentation skills
• Very good analytical and conceptual skills
• Very good project and process management skills
• Good knowledge of problem solving methods (KT, Six Sigma, Ishikawa etc.)

Additional Information

All your information will be kept confidential according to EEO guidelines.