Senior Manager

Job Description:

THE SENIOR MANAGER: Provides overall leadership, supervision and direction on strategic initiatives and operating standards to positively impact business results for selected areas under guidance of GM.

YOU WILL BE GREAT AT D&B IF:

• You love working in a fast-paced, multi-faceted Restaurant/Entertainment scene.
• You are able to communicate to the Employees and Guests in a way that inspires FUN!
• You like immediate gratification! Nothing better than making someone's experience better or inspiring your team to play at a higher level!
• You have never met a Goal you can't beat!
• You can handle 100K days and while walking five miles a shift!
• You can live, love and embrace the Dave & Buster's culture!

JOB RESPONSIBILITIES:

People: Hire, train, retain and develop your team

• Loves our People and Loves our Guests!
• Works with GM, AGM, and Training Manager to review talent pool and make recommendations on staffing needs and hiring programs to ensure proper usage.
• Assures execution of staff training programs.
• Assures staffing levels and management coverage is appropriate to meet the needs of the business and maximize the customer experience.
• Leads and influences staff through effective motivation (having FUN), leveraging individual strengths to ensure guest satisfaction and maximum productivity.
• Select and develop Certified Trainers for more responsibility or internal promotability into management program.
• Promotes positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operation standards, and execution of the performance management process.

Profits: Optimize financial results (drive sales and control costs)

• Reviews assigned department's financial results and opportunities with leadership.
• Manages assigned area by meeting goals, analyzing opportunities, reviewing costs, and presenting ideas to leadership.
• Secures all storage and cash handling areas to minimize risk and loss.
• Reviews and educates cost control opportunities taking corrective action as needed and suggesting alternative courses of action with leadership.
• Continuously improves operational execution through attention to detail and adherence to D&B operating standards and philosophies, maximizing profits and minimizing costs.
• Responsible for all aspects of a particular area of the operation to facilitate the fulfillment of financial goals and company initiatives.

Sales: Manages annual budget and business plan to meet targeted financial performance

• Set department goals by period for individual area.
• Capitalizes business opportunities in the market area by executing Company marketing strategies to drive sales.
• Administers decisions around all store sales and performance incentive programs.

Guests: Consistently meet the standard for the guest experience (quality of operations)

• Deliver an unparalleled guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
• Maintain a safe and secure environment for all D&B guests and staff
• Continuously improves operational execution through attention to detail and adherence to D&B operating standards and philosophies.

PERSONAL CHARACTERISTICS AND QUALIFICATIONS:

• Brand Ambassador and Culture Champion!
• Demonstrated ability to achieve expected store financial results in areas of responsibility
• Ability to enthusiastically interact with others
• Adaptability, flexibility, general enthusiasm for the business
• Excellent pace and energy, self-motivated
• Strong communication skills; ability to write and verbally communicate in a clear and concise manner
• Ability to establish working relationships with all employees, management and vendors
• Ability to maintain and project professionalism, internally and externally, at all times
• Can create and communicate a vision for the store
• Exercises good judgment in decision making
• Flexible in appr