Carotek - Inside Sales Representative

Role + Responsibilities

Carotek, a SunSource Company, headquartered in Matthews NC, is a manufacturer's representative of Endress + Hauser Inc. Carotek is currently looking for an energetic and self-driven Inside Sales Representative to join their team in Matthews, NC. This position will mainly focus on instrumentation and controls. Identifying decision makers, sharing, and extracting pertinent information and delivering sales talks by telephone describing technical products and services (industrial in nature) that will ultimately lead to developing and growing sales with new and existing customers in a defined territory are key components of this position.  In this role you will also be responsible for: 

• Providing outstanding service to our customers and support to the outside sales staff

• Answering telephone calls or responding to customer correspondence regarding technical questions on products or systems

• Engaging in technical discussions to obtain applicable information to identify correct product needed and advising customer on substitution or modification of product when replacement is necessary

• Selecting and specifying products based on customer application and design prerequisites

• Conferring and corresponding with service technicians, service managers or manufacturers to resolve unusual or complex technical problems or refer highly complex problems to Applications Specialist or Manager

• Supplying detailed product quotations by computing price, discount and shipping charges as required and within company guidelines

• Informing customer of pricing, back orders, delivery, delayed shipments and/or any other problems related to the order process and provide tracking information

• Obtaining purchase order number and/or credit card information from customer

• Conferring with Accounting to research and resolve invoicing or credit discrepancies

• Attending sales meetings or educational activities to stay up-to-date on the latest technical developments with the products…and more

Quailification + Profile

• Associate’s Degree or equivalent from a two-year College or technical school; or two to four years of related experience and/or training; or equivalent combination of education and experience

• Working knowledge of electrical, pneumatics, mechanical assemblies, gauges, valves, instrumentation, steam traps and/or a very strong mechanical aptitude (preferred)

• Ability to read, analyze and interpret technical drawings and electrical schematics and technical procedures, write reports and general business correspondence

• Ability to calculate figures and amounts such as discounts, commissions, proportions and percentages and the ability to convert standard measurement to metric

• Working knowledge of Microsoft Office Products (Word, Excel, etc.)

Company Info

About Carotek, Inc., is a SunSource company (www.carotek.com) (www.sunsource.com). With over 170 highly trained employees, Carotek is recognized as one of the country’s strongest and most respected providers of products and services to meet the demands of a complex, high tech cross-industry market. They offer a dynamic and exciting work environment, with competitive salaries, incentive programs, and a comprehensive benefits package and are recognized as one of the country's strongest engineering level agents, distributors, and value-added fabricators. From the simple to the complex, Carotek offers a broad scope of products and services in mechanical, electrical, instrumentation, valve, pump, and steam specialties to the industrial, commercial and municipal markets in North Carolina, South Carolina, Tennessee, Georgia and Virginia. Their mechanical and electrical shops are designed to custom build and integrate complex process skids, and they continue to strive for product improvement and value engineer these packages for better cost and product enhancement. Carotek is regularly on the lookout for highly talented and highly motivated people to help them to continue their hard-earned reputation for quality and service excellence. To be considered, you must apply for a specific position for which Carotek has a current posted job opening. Qualifying applications will be considered only for the specific opening(s) to which you apply.  If you would like to be considered for additional or future job openings, we encourage you to reapply as they become available.