Reading Room Coordinator, Weekend Float (Administrative Assistant)

Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.

Learn more about us: https://dhip.dukehealth.org/about-us

 

JOB LOCATION

Duke Hospital - 2301 Erwin Rd, Durham, NC

 

JOB SUMMARY

We are seeking an Administrative Assistant to function as a Reading Room Coordinator, Weekend Float for the Radiology Department.  In this role, you will provide clinical operations support (of a complex and confidential nature) to Residents, Fellows and Faculty within our reading rooms located throughout the DUH campus. You will utilize excellent customer service skills to provide timely and accurate support for the reading room, multi-directional communication (phone, email, jabber, in-person), and actively facilitate key workflows such as imaging exam resulting, outside interpretation requests, and information exchange between Radiologists, technologists and referring healthcare providers.  Act as a positive, collaborative, and flexible team member willing to adjust to a dynamic and fast-paced environment.  This is an onsite position.

 

The Radiology department at Duke is a cohesive group of physicians and staff whose mission is to bring high quality efficient imaging services to Duke’s patients in the Triangle.  The department is proud of its positive work culture, in which every team member is valued and engaged.  The Administrative Assistant (also referred to as the Reading Room Coordinator) is vital in supporting the multilevel needs of, and to maintain efficiency in, departmental operations.

 

JOB DUTIES AND RESPONSIBILITIES

• Politely greet and communicate with reading room customers via phone, email, page, inbox, instant messaging, and in-person. Manage a high volume of inquiries in a timely fashion, and appropriately screen and triage requests to support efficient reading room operations.
• Serve as liaison for all reading room inquiries and accurately obtain and deliver messages to Radiologists, referring providers, technologists and support staff. Demonstrate excellent customer service skills at all times, and adhere to clinical communication expectations for Stroke, Stat, ED and other critical test results.
• Utilize Duke’s Electronic Health Record (MaestroCare) and several additional Radiology-specific systems (Visage, Powerscribe, Powershare, etc.) to support efficient workflows related to imaging protocols, interpretation, and results. Troubleshoot and analyze information from multiple systems and multiple locations, and act as a resource to all customers with respect to imaging orders and results.
• Following established quality review protocols, complete the pre-screening of all cardiothoracic outside interpretation orders. This includes carefully reconciling orders to the date and type of outside images on file, accurately confirming exam accession numbers, requesting outside images when missing, outreach and follow-up with ordering providers/Radiologists, and utilizing MaestroCare tools to fully document all stages of pre-screening. Work collaboratively with the Radiology Image Library team. Advise and supervise the outside interpretation work of other reading room coordinators, and identify and communicate trends to management.
• Respectfully collaborate and proactively assist other reading room team members with daily work activities to support efficient patient care and a balanced workload. Provide on-site support to assigned reading rooms, as well as support for other Radiology divisions, providers, and staff as needed. Work collaboratively with management to meet necessary departmental coverage requirements. Identify and embrace opportunities for reading room workflow improvement and optimization.
• Employ strong medical terminology, medical information system, and critical thinking skills to answer reading room inquiries and minimize Radiologist interruptions. Skillfully a