Valet Parking Supervisor - Milwaukee, WI

• Job Title: Guest Service Coordinator
• Department: Valet Parking Operations
• Reports directly to: Account Manager
• Schedule: Full Time / Part-Time
• Status: Non-Exempt
• Compensation: $11.00 per hour PLUS daily Cash Tips 

(Rates can vary by market/ Tips are based on service performance and customer interactions)

Position Summary:
The Guest Service Coordinator supports valet operations by ensuring efficient vehicle flow, delivering exceptional guest service, and assisting with staff management, while promoting a positive team environment and maintaining high service standards.

Primary Objective:
To support the valet operation by ensuring a seamless guest experience through effective coordination of vehicle flow, clear communication with guests and team members, and upholding PMC’s service standards, while assisting with daily operations to promote efficiency, safety, and guest satisfaction.

Duties and Responsibilities:

Operational Support: Assist the Guest Service Manager in overseeing daily valet operations and staff performance to ensure smooth, efficient service.

Guest Service and Issue Resolution: Address guest questions, concerns, service issues, and claims with professionalism, ensuring prompt and effective resolution while anticipating guest needs.

Team Appearance and Compliance: Verify associates are in full uniform and maintain proper grooming standards before clocking in, while monitoring attendance and adherence to break and shift times.

Communication and Leadership: Lead daily pre-shift meetings to communicate important updates, maintain open communication with the Account/City Manager and encourage teamwork and a positive work environment.

Equipment and Supplies: Manage the setup and breakdown of valet equipment and staging areas, ensuring necessary supplies are stocked and ready for operations.

Tip and Payroll Oversight: Oversee tip handling, including shift cuts and reporting, and support managers with reviewing payroll, punches, tips, and vehicle counts for accurate and timely submissions.

Safety and Risk Management: Supervise valet operations to ensure safe key handling and vehicle management. Submit incident reports promptly and maintain a safe environment for both guests and associates.

Team Support: Foster a team-oriented culture focused on delivering exceptional guest service while promoting accountability, safety, and operational excellence.

Schedule: Work 40+ hours on-site at assigned accounts.

Additional Responsibilities: Perform other tasks as needed to support operational and financial goals, while remaining flexible to changing business needs. Attend staff meetings and complete all required training modules on time.

Knowledge, Skills, and Abilities:

Competency/Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.<