Sales Operations Specialist

Why Work at Rehlko

We have met today's energy needs while planning for tomorrow's for over 100 years. Beginning with the first modern generator, the Rehlko Automatic Power & Light, launched in 1920, Rehlko has been an innovative leader in energy resilience. 

Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, clean energy solutions, and much more that serve a broad spectrum of OEM, residential, industrial, and commercial customers.

Our priorities are global: the stability from steady energy sources and reliable back-ups. The power to be able to harness energy, and the freedom of not being dependent on an aging centralized grid. The confidence that clean energy solutions offer when it comes to a sustainable world, and the commitment to keep innovating towards greater impact.

At Rehlko, our team members are the essential energy that powers our organization’s success. We are committed to fostering a safe and sustainable work environment where safety is everyone’s responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future!

Why You Will Love this Job:

This team member acts as the subject matter expert for Sales Administration Operations (SAO) and will be an active participant in all projects that impact SAO process improvements, regression testing, and system integration testing. This team member will provide training and development for Sales Administration associates within Power Systems. This includes the development, scheduling, and delivery of training materials, ranging from core job knowledge to soft skills training.

Specific Responsibilities

• Identify continuous improvement opportunities by implementing assessment and feedback processes into learning events and knowledge transfer to the job.
• Execute all User Acceptance Testing (UAT) requirements to ensure any system updates/adjustments are aligned with the day-to-day business execution of the Sales Administration Team.
• Participate in SAP rules testing for new product development
• Request, support and test customizations and enhancements to the SAP system while maintaining system integrity.
• Attend finished goods change board meetings to educate the sales administration team on any configuration rule and product changes.
• Attend the inconsistency report meeting and work with account coordinators to update orders with inconsistencies.
• Partner with subject matter experts to document and maintain all training material and ISO procedures.
• Design, develop, and implement effective training programs and materials ranging from basic job knowledge to advanced product knowledge and customer service skills and conduct training sessions.
• Utilize advanced communication skills such as listening, negotiating, managing group dynamics, and facilitating a shared vision to identify and engage applicable subject matter experts, define the best approach to transferring knowledge, and organize and present the data to maximize adult learning to the desired audience.
• Demonstrate excellent product and industry knowledge or the ability to learn it by working with content experts to develop course materials for new hires and ongoing training needs.
• Manage and coordinate the results of all learning experiences, ensure prerequisites are met, competencies are applied, and scheduling is coordinated.
• Utilize problem-solving skills to make suggestions to sales administration mentors and manager/supervisor(s) on the training and development process. 
• Conduct thorough training needs assessments to identify skill gaps and training requirements.
• Facilitate engaging and informative training sessions for employees at various levels.  Evaluate the effectiveness of training programs through feedback and assessment tools.
• Work with internal customers to coordinate and facilitate learning on new product rollouts and significant changes to existing products.
• Act as a mentor coach for Sales Administration Mentors.
• Work with Analysts, Supervisors, and Managers to determine training needs.
• Project / Escalation requested by the Manager of Sales Administration.

Requirements

• A bachelor’s degree is preferred.
• 3+ years of experience developing and executing test cases in SAP, creating and delivering process training or an equivalent combination of education and experience is preferred.
• Strong communication (oral and written), organiz