Security Supervisor

Company Description

Starting pay rate $20/Hour- Use our Daily Pay benefit and get access to your pay as you need it.

***SHIFT AVAILABLE: 2PM-10PM ONLY, weekends and holidays are required***

Ideally located on 145 beautiful wooded acres in the heart of the scenic Ozark Mountains, Westgate Branson Woods Resort provides a positive, enriching work environment where you can meet and engage with guests who arrive to experience Branson’s world-class entertainment venues and the myriad of outdoor recreational opportunities at their doorstep. Enjoy the surroundings and excitement of this amazing resort as a member of the Westgate Branson Woods team.

Job Description

As the Safety & Security Supervisor, you will lead and coordinate the efforts of Security Officers in implementing the company's security programs, working under the guidance of the Safety & Security Manager and/or the General Manager.

• Oversee and enforce daily procedures and responsibilities for Security personnel.
• Managing disputes, finding practical solutions to complex problems, and maintaining a calm and professional demeanor in high-pressure situations.
• Supervise and manage Security Officers, ensuring their adherence to company policies and state regulations.
• Direct and/or conduct internal criminal and civil investigations; act as a liaison with Law Enforcement and Emergency Services.
• Manage government-mandated safety and security programs, including bloodborne pathogen and hazardous communication training.
• Provide exceptional customer service to guests and resort visitors, addressing their needs and concerns.
• Collaborate with various departments to address and resolve issues, adapting to their evolving needs.
• Perform essential computer functions, such as typing incident reports, managing email communications, researching safety standards, and maintaining security systems and electronic key controls.
• Ensure that all security activities are compliant with corporate policies and state laws.
• Supervise or conduct incident investigations as required, responding to critical incidents and managing incident scenes, including fire alarms.
• Oversee the operation and maintenance of security systems, electronic locks, and key control access systems.
• Write detailed and accurate reports promptly for daily review meetings, including documenting crimes, internal investigations, and other required reports.
• Oversee resort surveillance, including vehicle, foot, and video monitoring of pools and storage areas.
• Coordinate and supervise security for special events.
• Perform duties of subordinate officers and, if needed, the Security and Safety Director.
• Attend and participate in operational, staff, safety committee, and risk management meetings as directed.
• Ensure adherence to Westgate’s Disaster Plans, Emergency Procedures, and Standard Operating Procedures.

Qualifications

• 1+ years of Security experience.
• 1+ years of Supervisory experience.
• Hotel experience is preferred but not required.
• Excellent customer service skills.
• Ability to work in any outdoor weather conditions.
• Must be able to stand and remain mobile for extended periods.
• Able to lift up to 50 lbs.
• Candidates must possess a valid driver’s license and maintain a clean driving record.
• Must be able to work weekends and holidays.
• Required to pass a background check, drug test, and prove eligibility to work in the United States.
• Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate..

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without reg