100% Onsite Traffic Control Room Dispatcher - GMX

Company Description

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

Traffic Management Center Operators (TMC Operators) work as part of a team of transportation professionals in the Greater Miami Expressway (GMX) Traffic Management Center (TMC). TMC Operator’s primary responsibilities are to monitor roadway activities in order to identify, communicate and dispatch resources in response to traffic events and congestion on the MDX. The duties are similar to those of a 911 dispatcher within a fast-paced, call center environment. The starting pay will be $18.00hr.

• Dispatches Road Rangers to manage traffic events.
• Manages traffic events including the monitoring of roadways to detect events, confirming events, and monitoring of events through the phases via CCTV.
• Disseminates information to the public via 511/Florida Traveler Information System (FLATIS) and Greater Miami Expressway (GMX) Dynamic Message Signs (DMS), regional Traffic Management Center (TMC)s, and other responding agencies.
• Adheres to the guidelines set forth in the Standard Operating Guidelines (SOG).
• Completes shift change reports as required by the SOG.
• Handles call from the Florida Highway Patrol (FHP) communications center and other agencies, advising them of events along the highway.
• Dispatches Road Rangers and monitors Road Ranger activity including the monitoring of the Automatic Vehicle Loader (AVL) system to provide oversight of the Road Ranger operations.
• Manages events to include monitoring the roadways, detecting events, monitoring the events, collecting information and disseminating information.
• Monitors 511/FLATIS website (www.fl511.com) to ensure correction information is being reported.
• Monitors FHP website to collect information and to ensure correction information is being reported.
• Completes required logs accurately and within the set time frame.
• Coordinates with partner TMC (District VI, FL Turnpike) ensuring seamless information to this public.
• Understand and abide by the standards set forth for ethical behavior and integrity as detailed in the Code of Business Conduct.
• Perform all other duties prescribed by management

Qualifications

Minimum Requirements:

• High school diploma 
• Must pass a State and Federal criminal history/security background check; must also successfully complete Florida Highway Patrol (FHP) Joint Task Force (JTF) / State Law Enforcement Radio System (SLERS) fingerprint-based Criminal History Records Check (CHRC)
• Must pass a pre-employment drug screen.
• Constantly operate a computer and other monitoring equipment.
• Must be able to remain in a stationary position for long periods of time monitoring Intelligent Transportation Systems such CCTV camera displays, meters, law enforcement radio broadcasts, answering/responding to calls and communicating to other staff or partner agencies.

Preferred Qualifications:

• Team and customer oriented, provides superior services to other related departments
• Must be able to multi-task, working in a fast-paced environment, meeting tight deadlines in a timely manner. Demonstrates flexibility by adjusting readily to changing priorities. Makes decisions independently on problems and methods using the best available information at the time
• Must have excellent communication skills, both written and oral, and be able to effectively and tactfully communicate with many levels of personnel in a variety of environments. Must be able to tactfully navigate delicate situations with finesse and sensitivity
• Must have strong computer skills to be able to efficiently use the software provided to maintain the operation and required data. Must be detail oriented with a strong sense of motivation and drive to constantly perform at a high level of expertise
• Fluent English reading and writing skills to be able to read and understan