Summary

Job Description

Role Mission

As the Associate Store Director, you will embody and foster excellence, hospitality, and passion through consistent role modeling of Gucci’s values and the brand’s client-centric strategy.

With the 360° business vision of the store and strong partnership with the Store Director, you will effectively lead and support all activities to achieve the company’s strategy, store’s business objectives and KPIs, and set goals and guidelines from all business functions.

You are a dynamic and inspiring leader for the Team Managers and their extended teams in the store, with whom you are consistently creating and delivering an unsurpassed luxury service culture.

You are expected to act as the Store Director when needed and to represent the brand as the Gucci Ambassador.

Key Accountabilities

Client Experience

• Lead the team in executing superior client-centric service and after-sales experience to achieve consistent and high client satisfaction.
• Support Team Managers in implementing actions to continuously improve the client experience and loyalty in line with the highest standards of hospitality, elevation, and exclusivity.
• Lead Team Managers to consistently develop and implement local event and business opportunities through continuous networking and leveraging on top-client relationships.
• Drive collaboration amongst Team Managers, Store Clienteling, and Store Training to achieve coherent and strong clienteling-related activities and training.
• Ensure the monitoring, development, implementation, and execution of company CRM and client development initiatives by guiding and challenging the team to devise and implement effective action plans and personalized future client development opportunities.
• Oversee and advance full utilization of the various clienteling tools to drive client loyalty and acquisition.
• Oversee and guide Team Managers and their teams to manage the client flow on the selling floor to ensure all clients are addressed and exceptional service is delivered.

• Coach and assist your team to manage and resolve client service issues with the end goal of retaining and enriching the client relationship.
• Lead and execute company-driven local events and product launches, ensuring client attendance and sales results are met.
• Maintain and inspire a deep knowledge of competition and prospects in the store’s area and stay well connected to local trends and evolution.

Leading People

• Act as a role model for people by embodying a passionate attitude and demonstrating the highest standards of professionalism, ethics, and leadership with people and clients.
• Assist Team Managers in managing the performance and the development of their teams ensuring high engagement of top performers and effective improvement of bottom performers.
• Adopt and foster a growth and can-do mindset with your team members by challenging and stretching them to seek innovative solutions, whilst adhering to ethics and professionalism.
• Elevate, empower, and enrich your team’s performance through providing ongoing timely feedback, on-the-job coaching and check-in, and quality career conversations during the annual Performance and Development Review process.
• Inspire and champion proactivity and accountability in cultivating and empowering talents in the store, retaining and engaging them, and facilitating their career growth action plans and mobility.
• Lead and guide engaging and effective Store Briefings to cascade key business objectives and execution action plans, keeping at heart equal focus on business and people.
• Manage and oversee effective and timely resolution of employee-relations matters in partnership with the Store Director and People Partner.
• Attract, recruit, and retain a high-performing team and build a talent pipeline through networking and competitive headhunting.
• Support a consistent and timely Gucci onboarding experience for all new hires.

Sales Performance

• Partner with the Store Director to drive and maximize sales performance to consistently achieve the overall sales target and KPIs, while ensuring operational integrity and optimization of monthly profitability.
• Partner with the Store Director and Team Managers to devise and drive collaborative and innovative initiatives to propel Gucci to capitalize on the first-mover advantage and seize market opportunities.
• Demonstrate sales leadership by playing an active role on the sales floor through coordinating front of house