Assistant Front Office Manager (47999)

Job DetailsJob Location: Hotel Oceana Santa Monica - SANTA MONICA, CA 90403Position Type: Full TimeEducation Level: High SchoolSalary Range: $65,000.00 - $70,000.00 Salary/yearTravel Percentage: NoneJob Shift: AnyJob Category: Hospitality - HotelStep into a leadership role at Oceana Santa Monica, the #1 Hotel in Los Angeles, as voted by Travel + Leisure. Following a $35-million transformation, our intimate, all-suite, oceanfront hotel continues to set the standard for refined luxury and personalized service. We are seeking a driven, service-minded Assistant Front Office Manager with luxury hotel experience to help lead our Front Office team and deliver unforgettable guest experiences.

About the Role

As Assistant Front Office Manager, you are a visible leader on the floor and a trusted partner to the Front Office Manager. You help oversee Front Desk and Guest Services operations while setting the tone for gracious service, operational excellence, and calm confidence, especially in moments that matter most to our guests.

This role is ideal for a hospitality professional who prioritizes quality over quantity, appreciates the nuances of luxury service, and takes pride in leading small teams with high standards and genuine care.

What You’ll Do


Support daily Front Office and Guest Services operations in a luxury boutique hotel
Lead, coach, and inspire front-line team members to deliver polished, personalized service
Ensure seamless arrivals and departures, including VIP and repeat guests
Actively resolve guest concerns with empathy, discretion, and professionalism
Collaborate with hotel leadership to support revenue goals, staffing needs, and service initiatives
Maintain brand standards related to service delivery, appearance, safety, and compliance
Assist with scheduling, onboarding, training, and ongoing team development


What You Bring


Minimum 2 years of experience in Front Desk, Guest Services, or Concierge roles in a four- or five-star hotel
At least 1 year of supervisory or leadership experience
A refined service style with a warm, personal approach
Strong communication skills and professional presence
The ability to balance gracious hospitality with operational discipline
Comfort working in a fast-paced, guest-focused environment where details matter


Schedule & Expectations


Full-time hospitality schedule based on operational needs, including weekends and holidays
Must maintain a professional, guest-facing appearance in accordance with hotel dress and grooming standards


Benefits & Perks


Competitive medical, dental, and vision benefits
Basic life insurance
401(k) with auto-enrollment after 60 days
Paid time off, including vacation, sick leave and holidays*


Why Oceana

Hotel Oceana Santa Monica offers a boutique environment with hands-on leadership, personalized service, and opportunities for professional growth through mentorship and excellence. If you take pride in delivering thoughtfully executed luxury hospitality, we invite you to apply.

Apply today - and keep an eye on your phone and email for next steps in our interview process.

*New employees accrue 40 hours of vacation in the first year and earn 80 hours of paid sick leave per year. Eligible employees also receive holiday pay (if working) or paid holidays (if scheduled off) for six holidays each year.
QualificationsRequired Skills and Abilities

Delivers exceptional guest care with integrity, professionalism, and a strong commitment to safety.
Serves as a role model by demonstrating professionalism, accountability, reliability, and adherence to company standards.
Possesses strong knowledge of local dining, entertainment, attractions, and events, with the ability to provide accurate directions and recommendations.
Maintains dependable attendance and punctuality to meet operational needs.
Communicates clearly and effectively, both verbally and in writing.
Demonstrates respect, ownership, initiative, discretion, and follow-through in all responsibilities.
Exhibits strong organizational, time-management, and attention-to-detail skills with the ability to meet goals and deadlines.
Thrives in a fast-paced, luxury hospitality environment.

Education and Experience

High school diploma or GED required, or equivalent hospitality experience; hospitality or hotel management degree or certification preferred.
Experience with property management systems required; Hilton systems (OnQ, R&I, GRO) strongly preferred.

Minimum of two (2) years of Front Desk, Guest Services, or Concierge experience in a four- or five-star hotel environment, including at least one (1) year in a supervisory or leadership role.

Physical Requirements

Work Schedule: Full-time; hours and days determined by business and operational needs
Travel: None
FLSA Status: Exempt
Work Environment & Physical Requirements:

Ability to perform the essential functions of the