Head of Access & Delivery Services

Position Title:

Head of Access & Delivery Services

Position Type:

Fixed Term (Fixed Term)

Hiring Range:

Hiring Range:

Senior Assistant Librarian

$81,850 - $91,800 annually; Compensation will be based on education, experience, skills relevant to the role and internal equity. 

Associate Librarian

$98,200 - $102,800 annually; Compensation will be based on education, experience, skills relevant to the role and internal equity. 

​Librarian

$96,600 - $115,200 annually; Compensation will be based on education, experience, skills relevant to the role and internal equity. 

Pay Frequency:

Annual

All applications require a cover letter and resume. Priority review will take place for completed applications received by December 13, 2024.

A. Position Purpose

Purpose:

The Head of Access & Delivery Services is responsible for developing, enhancing, and managing user-centered services to meet the evolving needs and expectations of students, faculty, and staff. These services currently include resource sharing, library information (help) desk, space use and management, and physical collection circulation, shelving, and maintenance. As a strong, creative and solution-oriented advocate for users and their experiences of the library, this position works to make existing access services more visible and collaborates with library colleagues to explore opportunities for new user services.  Reporting to the Assistant Dean for Learning & Engagement, this role provides overall vision for and leadership of the Access & Delivery Services department.

The Head of Access & Delivery Services supervises four staff members and indirectly supervises three staff members as well as a large team of student workers. This position is an essential member of the University Library’s leadership team and is expected to play an integral role in the success of library-wide operations and collaborative initiatives. This includes working closely with the Assistant Dean for Learning & Engagement to develop directions for the future focus of the department, with the Head of Research, Outreach & Inclusion to support reference services, and with the Head of Instruction & Assessment to assess services for continuous improvement.

As a member of the Library Management Council, an advisory administrative body made up of the Library Dean, Assistant Deans, and Department Heads, this position works with colleagues to advance the strategic initiatives of the library. They also model and support library values and foster a collaborative, productive, and engaging work environment for Access & Delivery Services staff.

B. ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Management, Supervision and Leadership (35%)

• Develops a forward-looking vision and roadmap for enhanced and new user-centered access services and spaces for the university community

• Provides leadership and direction for the services and operations related to resource sharing, information (help) desk, space use and management, and the circulation, shelving, and maintenance of physical collection circulation, including the automated retrieval system

• Supervises the Help Desk Manager, Stacks & Space Supervisor, and Interlibrary Loan Manager

• Promotes student employment as a high-impact activity by supporting and developing a continuous learning and training program

• ​​Collects and maintains data about services and spaces, then interprets and uses the data to make informed decisions and recommendations

• Ensures that workflows and policies for services are developed and reviewed, and that they provide clear guidance to staff and patrons

• Collaborates with the Assistant Dean for Learning & Engagement on budgeting, planning, and decision-making related to the department

• Fosters communication and collaboration within the Access & Delivery Services department, across the Library, and with campus partners

• Develops and leads assessment processes and projects to evaluate and improve the effectiveness of departmental services and to identify trends and emerging needs

• Serves on the Library Management Council, participating in library planning and works collaboratively with other library heads and managers to carry out the library’s strategic goals

2. User Services Activities (35%)

• Manages core access user services and oversees and supports staff who provide those services to diverse library patrons

• Enhances services by exploring and