Sr. Product Manager - AI

About us

Softheon helps make healthcare more affordable, accessible, and plentiful. Softheon builds software and automation solutions for health insurers and government health agencies. Help shape the future of health tech while working from home with incredible benefits that reflect our commitment to expanding access to quality insurance. Work for a fast-growing, established, and profitable company where you can power what’s next in healthcare.

At Softheon we strive to create simple solutions to complex problems. Our innovative and easy-to-use products have revolutionized the way everyday people control their healthcare needs. Empowering the nation's first state health benefit exchange since 2008, Softheon's vision and strategic direction has designed five platforms to help our partners quickly adapt to industry standards, manage client data, and grow their membership, while never compromising the exceptional care they provide. In this highly dynamic industry, Softheon has maintained its position as a premier Business Process as a Service (BPaaS) and Software as a Service (SaaS) solution, utilized by over 100 health insurance carriers and having processed over 30 million enrollments since the Affordable Care Act's inception. Our platform has been ranked #1 in addressing the industry’s ever-changing regulatory demands and recognized by Gartner, IDC, AHIP, and ACAP.

About the role

We are seeking an experienced and highly motivated Senior Product Manager to join our AI & Data Products team at Softheon. As a Senior Product Manager, you will be responsible for leading the integration of advanced AI and LLM solutions into Softheon’s products, enhancing the capabilities and efficiency of our platform. You will work closely with cross-functional teams including engineering, design, marketing, and sales to deliver innovative solutions that address the needs of healthcare providers, patients, and other stakeholders. This is a challenging and rewarding role that requires a deep understanding of the artificial intelligence landscape, excellent leadership skills, and a passion for making a positive impact on healthcare.

Requirements

You will:

• Develop and execute a comprehensive product strategy that aligns with the company's overall vision and goals, taking into account market trends, customer needs, and competitive analysis.
• Collaborate with internal stakeholders to define and prioritize product features and enhancements, creating a roadmap that delivers maximum value to customers and drives business growth.
• Lead the end-to-end product development process, working closely with engineering, data scientists, and design teams to ensure timely and high-quality delivery of products and features.
• Maintain a prioritized backlog of features and stories that align with the product vision.
• Own the process of turning a product canvas into detailed requirements.
• Own the creation of technical documentation for work your team delivers to a client
• Conduct user research, including interviews, surveys, and usability testing, to gain deep insights into user needs and pain points, and use this information to inform product decisions and improvements.
• Effectively communicate and collaborate with internal and external stakeholders, including executives, customers, and partners, to gather requirements, manage expectations, and drive alignment.
• Monitor the competitive landscape and industry trends, staying up-to-date with the latest advancements in AI, and using this information to identify opportunities and inform product strategy.
• Define and track key product metrics and analytics to measure product performance and identify areas for optimization and improvement.
• Collaborate with the marketing team to develop go-to-market strategies, positioning, and messaging for product launches, and support the sales team with product training and enablement.
• Ensure the ethical use and deployment of AI in healthtech products, considering the implications on patient privacy and data integrity.

You have:

• Bachelor's degree in a relevant field (e.g., computer science, engineering, business administration); advanced degree preferred.
• Proven track record of at least 5 years in product management, preferably in the healthtech or healthcare industry.
• Deep understanding of AI, machine learning, and LLM technologies, with prior experience integrating them into large-scale, customer-facing products.
• Experience in driving the end-to-end product development lifecycle, from ideation to launch and beyond, with a focus on delivering high-quality products on schedule.
• Demonstrated ability to lead cross-functional teams, collaborate effectively with stakeholders at all levels,