Busser - TAO Restaurant Chicago

SSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

Anticipate and accommodate the needs of the guests.

Maintain the general cleanliness and orderliness of the tables.

Communicate the needs of the guests to Front-of-House and Heart-of-House support staff, servers, managers, and chefs.

Deliver, fill, and re-fill water, as requested by guests and/or directed by servers.

Clear and reset tables, and clean table area, including banquettes, during service.

Help ensure guest satisfaction through active participation in service.

Maintain general cleanliness of stations and the entire venue.

Comply with Department of Health and company sanitation standards.

Properly set up floor and side stations, perform side-work and other opening/closing procedures as directed by management, including:

Responsible for making sure all tables and chairs/banquettes are clean and free of debris

Set tables with proper settings

Wipe down chairs, tables, and banquettes

Stock side-stations with prescribed supplies

Perform opening side-work as prescribed

Perform closing side-work as prescribed

Participate in, when available, marking tables for upcoming courses (apps, entrees, desserts).

Report all breakage and damage of equipment or furniture immediately to management.

Attend and participate in daily pre-service meetings.

Attend and participate in any training sessions or departmental meetings.

Learn by listening, observing other team members, and sharing knowledge while leading by example.

Portray a positive and professional attitude.

Demonstrate knowledge of Tao Group Hospitality, its partners, and supporting hotel environments.

Work as part of a team and provide help and support to all fellow team members.

Assist and/or complete additional tasks as assigned.

TRAINING REQUIREMENTS:

Tao Group Hospitality in-venue busser training

EDUCATION/WORKING KNOWLEDGE:

Previous hospitality experience.

Previous busser experience.

Previous experience in a high-volume restaurant/nightclub/lounge.

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Ability to write and verbally communicate

Must have good positive energy throughout the day

Must be able to print legibly for team members, management, and guests to read

Must be able to kneel, bend, and stand for extended periods of time

Must be able to move quickly

Must be able to push and lift up to 50 lbs.

Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume

May work extended hours, irregular shifts, evening and/or weekend shifts, and holiday work may be required

Exposure to cleaning materials

Exposure to hot kitchen elements or cleaning materials

Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment

Maintain a professional, neat, and well-groomed appearance adhering to Company standards

Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner

Ability to maintain confidentiality

Ability to handle a fast-paced, busy, and somewhat stressful environment

ABOUT TAO GROUP HOSPITALITY

Tao Group Hospitality delivers distinctive culinary and premium entertainment experiences through its portfolio of restaurants, nightclubs, lounges, and daylife venues. Tao Group Hospitality acquired Hakkasan Group in April 2021. The combined company operates over 80 branded locations in over 20 markets across four continents and features a collection of widely recognized hospitality brands. These include TAO, Hakkasan, OMNIA, Marquee, LAVO, Beauty & Essex, Palm Tree Beach Club, Yauatcha, Ling Ling, Cathédrale, Little Sister, The Highlight Room, Sake No Hana, Jewel, and more. Tao Group Hospitality is part of Mohari Hospitality, an investment firm focused on the luxury lifestyle and hospitality sectors.