Senior Manager, Enterprise Productivity Platforms

<p><em>LA28 does not provide relocation assistance for any positions.</em></p> <p>Purpose</p> <p>As Senior Manager, Enterprise Productivity Platforms you will own the strategy, governance, and continual improvement of LA28's Microsoft 365 collaboration services, messaging, licensing, and the workplace technologies teammates use daily. As both a strategic service owner and a hands-on platform leader, you will keep these services secure, scalable, and business-aligned as we build toward the Games.</p> <p>Key Responsibilities</p> <ul> <li>Own platform health, roadmap, demand management, and operational standards across Microsoft 365 collaboration services, messaging, and licensing.</li> <li>Serve as primary service owner for stakeholder engagement, vendor management, and continual service improvement.</li> <li>Stay hands-on with selected administration, troubleshooting, and optimization while coordinating managed service providers, implementation partners, and internal specialist teams.</li> <li>Partner with Cybersecurity, IAM, Cloud Engineering, SharePoint, Intune, Architecture, Procurement, and Service Delivery to deliver secure, scalable collaboration services.</li> <li>Set the governance, standards, and metrics that keep services reliable and Games-ready.</li> </ul> <p>Required Competencies</p> <ul> <li>7+ years administering and supporting Microsoft 365 enterprise services, with expert-level administration of Exchange Online, Microsoft Teams, Microsoft 365 admin center, Microsoft Entra ID, SharePoint Online, OneDrive, Microsoft Defender, Microsoft Intune, and Microsoft 365 licensing.</li> <li>Deep knowledge of Exchange Online and email security platforms, including Mimecast, plus service ownership of collaboration, productivity, messaging, or workplace technology platforms.</li> <li>Proven player-coach who balances strategic leadership with hands-on administration, with oversight of managed service providers, support partners, and implementation vendors.</li> <li>Builds governance frameworks, operational standards, service metrics, runbooks, SOPs, and knowledge management, plus technology planning across roadmap development, demand management, prioritization, and continuous service improvement.</li> <li>Working knowledge of identity and access management — Microsoft Entra ID, Conditional Access, authentication, authorization, and privileged access management — and of IT service management, including incident, problem, change, request, service level, and continual improvement.</li> <li>Cross-functional collaboration across Infrastructure, Cloud Engineering, IAM, Cybersecurity, Service Delivery, and Procurement, with excellent written, verbal, presentation, and interpersonal communication.</li> </ul> <p>Valued Ex